What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Collierville Import?
About Us:
At Collierville Import, we take pride in offering top-notch automotive repair services and building long-lasting relationships with our customers. We’re a locally-owned and operated shop with a loyal customer base, and we’re looking for a Service Advisor/Writer to join our growing team. If you’re passionate about cars, enjoy helping people, and thrive in a fast-paced environment, we want to meet you!
Position Overview:
As a Service Advisor/Writer, you'll be the bridge between our customers and technicians, helping to facilitate smooth communication while ensuring our customers receive the best service possible. Your primary responsibility will be to assist customers with their vehicle’s needs, provide repair estimates, and manage the repair process from start to finish. We’re looking for someone who is organized, detail-oriented, and has excellent communication skills.
Key Responsibilities:
- Greet customers and understand their automotive issues or service needs.
- Write clear and accurate repair orders, ensuring that all necessary information is captured.
- Provide customers with repair estimates, ensuring transparency about costs and timelines.
- Communicate effectively with both customers and technicians about repair status and any changes.
- Order parts, manage inventory, and coordinate repairs with the technicians.
- Keep customers informed of job progress, delays, or additional repairs needed.
- Handle customer inquiries, provide solutions, and resolve any issues in a professional manner.
- Schedule appointments and manage service orders to optimize workflow.
- Close work orders, process payments, and ensure customer satisfaction.
- Maintain a clean, organized, and professional work environment.
Requirements:
- Previous experience as a Service Advisor/Writer or in a similar role within the automotive industry preferred.
- Strong knowledge of automotive repairs and maintenance.
- Excellent customer service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic computer skills; experience with shop management software is a plus.
- Positive attitude, a professional demeanor, and a commitment to customer satisfaction.
What We Offer:
- Competitive pay, based on experience.
- Opportunities for career growth and advancement.
- A positive, team-oriented work environment.
- Employee discounts on services and parts.
- Paid time off and benefits (if applicable).
- Ongoing training and development to improve your skills.
- Annual bonus.
How to Apply:
If you are ready to join a friendly, dynamic team where your contributions are valued, please submit your resume. Let us know why you’re a perfect fit for the role!
Collierville Import is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $61,000.00 - $73,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Collierville, TN 38017 (Required)
Ability to Relocate:
- Collierville, TN 38017: Relocate before starting work (Required)
Work Location: In person
Salary : $61,000 - $73,000