What are the responsibilities and job description for the Medical Assistant-Integrated Healthcare position at Collin County Mental Health Retardation Center?
The Medical Assistant is involved in both the clinical and administrative areas assisting Integrated healthcare providers with patient care during face to face and telemedicine office visits as well as handling clerical, environmental, and organizational tasks. The Medical Assistant works under general supervision of the Asst. DirectorIntegrated Healthcare providing clinical support to IHC prescribers and nursing. Responsibilities include patient scheduling, documenting individual care interventions and education, and assisting with dynamic clinic flow. Other duties as assigned to meet complex needs for clinic and patients served.
Clinic support and flow
- Medical Flow Sheet initiated with each appointment scheduled. Ensures Medical Flow sheet is completed, and resource materials offered when indicated.
- Takes and records vital signs. Promptly reports vital signs, lab results, and/or physical or mental health screening results that require further attention by the prescriber or nurse as indicated.
- Remain available. Assist in effectively setting up remote access connections between the prescriber and the individual as needed for tele-health visits.
Medication Related Services
- Follow-up on medication calls and documents appropriately in the electronic health record.
- Monitor and manage refill requests
- Follows med ordering refill protocols: verifying refill request in EHR and effectively troubleshoot refill request with Supervisor and/or individual if refill cannot be processed
Understands and implements trauma informed care practices.
Teamwork/Cooperation
- Encourages collaboration, healthy boundaries, and positive relationships within the team. Staff will interact with peers in a positive and encouraging manner.
- Shares ideas and techniques as well as his/her clinical expertise with team members. Willing to explain and teach information to fellow team members.
- Sets a positive example of appropriate behavior for other team members, interns, and students.
Education, Training and Experience (including licensure and certification)
High School Diploma or GED.
Certified Nurse Assistant in the State of Texas; OR
Medical Assistant Certificate from one of the following:
o CMA American Association of Medical Assistants (AAMA)
o RMA - American Medical Technologists (AMT)
o CCMA - National Health Career Association (NHA)
o NRCMA through National Association of Health Professionals (NAHP)
Experience working with individuals in a primary care setting
Knowledge, Skills, and Abilities
Be able to complete detailed, yet concise documentation on all services provided.
Ability to write clearly and professionally.
Can think clearly and logically.
Knowledge of outpatient physical systems and treatment approaches.
Good computer knowledge and the ability to learn new software systems.
Organization
Must have a valid Texas Driver License and good driving record.
