QMHP Access & Diversion- Intensive Services

Description

This position reports directly to the Intensive Services Supervisor within the BH division. This position will perform assessments, recovery planning, resource navigation, referrals to appropriate community services, and outpatient behavioral health services to include crisis services as needed, to individuals in services and needing to connect to services across the entire LifePath Systems continuum of care.

This position connects individuals from the community to LifePath Systems services. This position uses initiative and a passionate commitment to provide access to care to individuals in services as well as diverting from emergency rooms, hospitals, and jails. Access and Diversion responsibilities include ensuring individuals receive timely access to appropriate services, working with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to improve social determinants of health. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed.  

This position exemplifies service excellence by providing an overview of LifePath Systems services and then connects to outpatient behavioral health services to include crisis services as needed. Services will be provided with a trauma-informed and person-centered approach. 

This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. The Access and Diversion Qualified Mental Health Professional will link individuals to additional resources as needed to support their goals.   

Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, applicable grants, and Lifepath Systems policies and procedures. This position will work closely with Adult Fidelity managers and the Program Administrator to ensure that all gaps are reconciled. 

This position builds positive relationships with local police agencies and mental health professionals in an effort to increase referrals from community stakeholders and partners. This position demonstrates professional conduct with Peers, Leadership and Support teams at all times. In addition, close working relationships and professional conduct while coordinating care with outside entities is required. 

Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served and facilitating improvement in measurable ways, is central to LifePath Systems mission to serve. This position must have the ability to assess and de-escalate behavioral health crisis situations in calm and respectful manner. 

Specific Targets: Engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record a minimum of half of time worked. Responsible for assessing need for client support funds and providing open access and connection to the full array of behavioral health services. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80 or higher in following the Golden Thread. Provides person directed services to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services with a focus on access to care and diversion from incarceration. Must understand criteria for LifePath Systems services and be able to explain to individuals served as well as community partners. 
 

Qualifications

•    Bachelor’s degree in psychology, social work, or related field from a four-year college or university.
•    CCBHC knowledge and experience preferred.
•    Experience in Texas Recovery and Resiliency (TRR) preferred. 
•    Knowledge of Trauma-Informed Care Practices required.
•    Must have reliable transportation and a valid driver’s license.
•    Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and        symptom management services to individuals with serious mental illness or serious emotional disturbance. 
•    Ability to assess individual needs, to coordinate services, and to communicate effectively. 
•    Knowledge of the social services system and the ability to connect individuals with appropriate services.  
•    Ability to write clearly and professionally on all services and internal communications.
•    Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations. 
•    Ability to respond to individuals with patience, empathy and understanding.
•    Organized, detail-oriented, and computer-proficient.
•    Ability to demonstrate strong multi-cultural competency.
•    Bilingual (English/Spanish) preferred.
 

Salary : $45,500