QMHP- MCOT Wed-Fri; 7am-7pm

The MCOT team member works under the direction of the Program Administrator of Crisis Outreach Services. This position is team based to perform face to face crisis assessments, crisis intervention, crisis follow up and relapse prevention services for individuals with chronic mental illness within Collin County. Services will be provided at the individual’s place of residence, schools, hospitals, jails, and other safe community-based locations 24 hours per day, 365 days per year, including holidays. Services will be provided to children/adolescents/adults who are physically located in Collin County at the time of the crisis. Team member coordinates, monitors, provides crisis assessments, safety planning, serves as an advocate and liaison on behalf of the individual served and follows up with individuals for 90-day period. Team member works within federal, state, and local guidelines to provide routine case management, skills training, psychosocial rehabilitation as well as community resource education within 90-day period. Performs services based in trauma informed and person driven care model. Is responsible for initiating and collaboratively completing uniform assessments then organizing and documenting the recovery plan for services to meet the individual’s identified needs. Team member is responsible for discharge planning and serves as an advocate and liaison on behalf of the individual served. Team member may transport individuals in a center vehicle. This position is crossed trained with the Crisis Center to perform assessment of crisis resolution and stabilization and linkage to services to reduce inpatient and law enforcement interventions. Other duties as assigned to meet program and individual needs.

Expectations include timely and thorough documentation, time management and organizations skills, active collaboration with community partners, and strong teamwork abilities.

Specific Targets: Include completing assessments as soon as possible and within the required response time based on the urgency level of each case. Ensure documentation is completed concurrently and signed by the end of shift. Assigned follow ups are completed at 24 hours, days 1-7, 30, 60, and 90-day intervals. Shift report is communicated at the end of each shift. 90% of full chart reviews receive a score of 80 or higher. Attends monthly team meeting.

Due to MCOT operating 24/7, employees may be required to work on center holidays if the holiday falls on their scheduled workday. In the event of unforeseen circumstances that require the use of Paid Time Off, employees are expected to notify their supervisor within 4 hours of their regularly scheduled work time. This position requires working three 12-hour shifts per week. Additional 4 hours are expected to be worked outside of your scheduled shift each week to ensure documentation corrections, follow ups, and trainings are completed timely.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

• Must have a bachelor’s degree from an accredited college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and two (2) years prior experience in a mental health field required.
• Master’s Degree in human services field and previous Crisis experience preferred.
• English/Spanish bilingual preferred.
• Must have reliable transportation and valid driver’s license.
• Knowledge of community resources, of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Be able to complete detailed, concise progress notes on all services provided during the sessions to meet timely documentation standards.
• Have the knowledge and experience in providing rehabilitative services to individuals with mental illness.
• Ability to assess individual’s needs, to coordinate services, to communicate effectively and to train others.
• Have the knowledge of the social services system and the ability to connect individuals with appropriate services.
• Be able to write clearly and professionally.
• Can think clearly and logically, to deal with potentially dangerous and/or emotional situations, and utilize de-escalation techniques.
• Have good time management and organizational skills.
• Able to work independently and collaboratively as needed and have effective communication with supervisory staff and community partners when necessary.