Principal Customer Quality Engineer

Date Posted:

2025-04-14

Country:

United States of America

Location:

HCA09: Mission Sys (Propulsion) 3530 Branscombe Road , Fairfield, CA, 94533 USA

Position Role Type:

Onsite

Come join our team onsite at our Fairfield, CA location as a Principal Customer (Program) Quality Engineer. This position will be key in monitoring Quality and Continuous Improvement activities and in representing the Quality function with our key customers. You will work collaboratively with all functions as part of an Integrated Product Team (IPT) in the value stream. You will implement process improvements through application of appropriate tools, to drive positive change within the company culture. A positive attitude, drive for continuous improvement and ensuring the voice of the customer is always represented are essential for this role.

What You Will Do

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules

• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements

• Participate in customer calls and coordinate / host 2nd party (customer) visits, audits and source inspection.

• Drive problem resolution through to completion for customer SCAR’s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing

• Utilizes PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions

• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business

• Maintain reports, databases and assists with the management of the QMS including: customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required

• Understand and communicate the ‘voice of the customer’ (externally and internally) in decisions affecting quality and performance.

• Work with functional groups to help internal customers define and establish quality and process improvements.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

• Must have the ability to obtain and maintain Alcohol, Tobacco, Firearms and Explosives (ATF) access.

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Quality experience in an operations environment.

Qualifications We Prefer

• Previous aerospace/aviation AS9100 industry experience is desirable. Minimum 3 years of experience of working in Quality Management

• ASQ Certified Quality Engineer (CQE)

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)

• Basic knowledge of business management systems ERP / MRP (SAP), configuration tools etc.

• Previous experience in customer facing Quality role, such as hosting customer visits and audits.

• Previous experience negotiating with customers to achieve mutually beneficial outcomes

• Must be able to read and understand data reports to analyze opportunities for improvement

• Ability to work under pressure while maintaining poise and tact in dealing with quality issues.

• Proficient in Office 365

What We Offer

Eligible for relocation.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

Learn More & Apply Now!

You could be a great fit for our Quality organization if:

• You take immense satisfaction and pride in the quality of your work.
• You’re the first to point out opportunities for continuous improvement (even outside of work…not at all to the annoyance of your friends and family).
• You understand the absolute importance of adhering to compliance…all while making your customers proud by achieving a zero-defect quality delivery plan.

OK. We got it. You live and breathe Quality. So do we! For us at Collins Aerospace, quality is personal. People’s lives and safety depend on the quality of our products. From the child flying for the first time, to the men and women who save lives, to the astronaut exploring outer space – what we do matters, every day. If you checked the boxes above, we invite you to join the Quality organization as we work to be the best aerospace company for the world by delighting our customers with 100 percent on-time delivery and zero-defect parts.

Role Type

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 90,000 USD - 182,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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