What are the responsibilities and job description for the Senior Manager, Onsite OEM Support - Final Assembly (Onsite) position at Collins Aerospace?
Date Posted:
2025-04-02
Country:
United States of America
Location:
HSC31: US137-North Charleston, SC 5400 International Blvd, 88-30 Final Ass , North Charleston, SC, 29418 USA
Position Role Type:
Unspecified
Our Interiors Final Assembly Line (FAL) Support Team serves as the first point of contact for technical challenges related to Collins Aerospace interior products installed at the Boeing FAL. This team provides direct, onsite support for a wide range of interior components, including Seating, Galleys, CAS, Lavatories, GAINS, Oxygen Systems, Cargo Loading, and Lighting, with a primary focus on seating. The support starts with receiving of the product and continues through installation, various Boeing and Airline inspections, until delivery of the aircraft.
Support begins at product receipt and continues through installation, Boeing and airline inspections, and final aircraft delivery. The scope of this role is dynamic and time-sensitive, ranging from resolving production, quality, and design issues to addressing customer inquiries and complaints. The team collaborates closely with cross-functional global teams across the Philippines, UK, Ireland, US, and Germany, as well as corporate functions such as Finance, HR, Global Trade, EHS, and Legal. They also work with Interiors production sites (primarily aircraft seating), key Boeing stakeholders—including Heads of Production and Purchasing Managers—airline customers, subcontractors, and third-party service providers.
Building on an established foundation, the successful candidate will:
What You Will Do
Team and Site Management
What We Offer
Some of our competitive benefits package includes:
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?
Role Type Definition:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2025-04-02
Country:
United States of America
Location:
HSC31: US137-North Charleston, SC 5400 International Blvd, 88-30 Final Ass , North Charleston, SC, 29418 USA
Position Role Type:
Unspecified
Our Interiors Final Assembly Line (FAL) Support Team serves as the first point of contact for technical challenges related to Collins Aerospace interior products installed at the Boeing FAL. This team provides direct, onsite support for a wide range of interior components, including Seating, Galleys, CAS, Lavatories, GAINS, Oxygen Systems, Cargo Loading, and Lighting, with a primary focus on seating. The support starts with receiving of the product and continues through installation, various Boeing and Airline inspections, until delivery of the aircraft.
Support begins at product receipt and continues through installation, Boeing and airline inspections, and final aircraft delivery. The scope of this role is dynamic and time-sensitive, ranging from resolving production, quality, and design issues to addressing customer inquiries and complaints. The team collaborates closely with cross-functional global teams across the Philippines, UK, Ireland, US, and Germany, as well as corporate functions such as Finance, HR, Global Trade, EHS, and Legal. They also work with Interiors production sites (primarily aircraft seating), key Boeing stakeholders—including Heads of Production and Purchasing Managers—airline customers, subcontractors, and third-party service providers.
Building on an established foundation, the successful candidate will:
- Foster strong customer relationships, championing excellence in service and support.
- Advocate for the FAL team, addressing challenges and opportunities for collaboration.
- Promote development, training, and product familiarization to enhance team capabilities.
- Align with Collins Interiors' Customer First approach and CORE operating principles (Customer-Oriented Results and Excellence).
What You Will Do
Team and Site Management
- Lead, develop, and manage the on-site teams in Charleston, SC and San Antonio, TX to ensure efficiency, accountability, and high performance. There is potential for oversite of additional site locations in the future.
- Structure and oversee site operations to meet Boeing’s expectations for responsiveness, reliability, and quality.
- Act as the primary escalation point for operational challenges, ensuring prompt resolution.
- Oversee daily activities, enforce compliance with internal policies and industry standards, and drive continuous improvement.
- Establish and maintain a high-performance culture aligned with Collins and RTX leadership behaviors.
- Serve as the primary interface between the site team and Boeing leadership, ensuring proactive communication and alignment on priorities.
- Foster strong relationships with Boeing and airline customers to enhance support and position the company as a trusted partner.
- Analyze customer data to anticipate needs, adjust site operations accordingly, and address emerging issues swiftly.
- Ensure compliance with contractual obligations and drive improvements to customer satisfaction metrics.
- Develop and execute site strategies to improve service delivery, optimize processes, and enhance operational efficiency.
- Ensure timely and effective coordination between internal teams and external stakeholders.
- Oversee subcontractor activities, validate hours and invoices, and ensure alignment with performance expectations.
- Drive performance improvements through data analysis, monthly reporting, and action plans.
- Review Boeing’s requests for additional work scope, draft agreements, negotiate terms, and track performance.
- Administer contracts and warranty fulfillment, including invoice processing and dispute resolution.
- Ensure financial accountability by monitoring site budgets, tracking performance metrics, and implementing cost-saving initiatives.
- Typically requires University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience
- Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position
- Proven experience in aerospace operations, preferably with aircraft interior/cabin products Final Assembly Line (FAL)
- Familiarity with Federal Aviation Regulations related to production and maintenance of the aircraft components
- Leadership Experience with a focus on execution and responsiveness.
- Extensive experience in customer engagement, contract negotiation, and stakeholder management.
- Demonstrated ability to drive operational excellence and continuous improvement initiatives.
- Familiarity with accounting or financial oversight, including cost management and budgetary controls.
- CORE Champion or similar LEAN certification (Six Sigma, Kaizen, etc.)
What We Offer
Some of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Relocation Eligibility
- And more!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?
Role Type Definition:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
