Tech, Inf Wrkplc Svc Supp

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This position will be to assist in providing First Tier support for non-standard/legacy computer administration for an airport client. It includes the deployment and maintenance of small/medium-sized production compute environments.

The team supports a variety of Microsoft operating systems ranging from DOS to Windows 11, as well as several variations of Linux including Ubuntu and Redhat. Hardware platforms including desktops, laptops, industrial PCs, workstations, and server hardware to support those operating systems.

Responsible for the testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools.) Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics.

Work Hours: Monday-Friday 8am to 5pm

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Primary Responsibilities:

• Demonstrates excellent customer service, communication, interpersonal skills, and the ability to resolves difficult customer situations while escalating issues when appropriate

• Works under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical applications, IT infrastructure, security and compliance, desktop support, printers, etc.)

• Installs, configures, administers, supports, and maintains systems, including associated hardware asset inventory

• Install, customize, maintain, test, and troubleshoot operating systems and other systems software

• Demonstrates problem solving and analytical skills, particularly with PC, server, & printer hardware

• Conducts basic documentation activities, including operation documents, user feedback, contributions to team notes, user manuals, etc.

• Identifies, prioritizes, researches, and resolves problems

• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

• Coordinate activities with internal/external technology owners/service providers

Qualifications/ Experience Needed:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

• Experience with installing, customizing, maintaining, testing, and troubleshooting operating systems and other systems software

Preferred Qualifications:

• Candidate must be a good independent worker and demonstrate a strong pc hardware background with excellent customer service skills.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Connected Aviation Solutions:

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

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  Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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