What are the responsibilities and job description for the Product Surveillance Tech I position at Collins Consulting Inc?
This is a Hybrid Role, and the candidate will need to be onsite 3 days a week.
Work Schedule is : 3 days in office / 2 days work from home 9 : 00 am to 5 : 30 pm.
Responsibilities :
- Completes the intake process of complaints through phone, email and Complaint Intake Systems.
- Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
- Conducts the initial identification of the complaint code
- Coordinate the logistics for the complaint samples
- Partner with internal stakeholders for adverse events
- Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
- Leads translation services for reporting
- Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create
Qualifications :
The benefits that you are eligible for with Collins Consulting, Inc :
