Case Manager Supervisor

Summary:The Case Manager Supervisor plays a pivotal role in overseeing a team of case managers to provide comprehensive care coordination and support to clients with complex needs. This position requires strong leadership, initiative, and a passion for making a positive impact on the community. The Case Manager Supervisor ensures high-quality service delivery, fosters team development, and promotes ethical and professional practices.

Responsibilities

Supervision & Team Leadership

• Supervise, mentor, and provide ongoing support to case managers.
• Offer constructive feedback and recognize team achievements.
• Assist in developing and refining processes to enhance client services, staff support, financial sustainability, and professional integrity.
• Create a collaborative and inclusive team environment that values diverse experiences and perspectives.
• Facilitate regular team meetings and professional development training sessions.
• Manage a small caseload to maintain a hands-on understanding of service delivery and identify areas for improvement.

Case Management & Client Support

• Conduct in-depth assessments and develop individualized care plans for clients.
• Train and guide staff on case planning, program referrals, and documentation best practices.
• Ensure adherence to Trauma-Informed Care (TIC) principles and Harm Reduction strategies.
• Coordinate care with medical, behavioral health, and social service providers to optimize client outcomes.
• Perform home visits and community outreach to assess client needs and provide direct support.
• Advocate for clients, ensuring they receive appropriate and respectful services.
• Monitor client progress and adapt care plans as necessary.
• Maintain compliance with program regulations and eligibility requirements for billing.

Operations & Compliance

• Ensure accurate and timely documentation of all client interactions and services.
• Report client interactions, case plans, and assessments per billing and quality service requirements.
• Utilize effective communication and crisis intervention strategies to de-escalate challenging situations.
• Oversee the management of outreach resources, including vans and shower trailers.
• Perform additional duties as assigned.

Minimum Qualifications

• Valid driver’s license and ability to operate personal and company vehicles.
• Eligibility to work in the United States.
• Minimum 18 years of age.
• Bachelor’s degree in social work, public health, or a related field OR equivalent experience.
• At least two years of experience working with individuals with complex needs.
• Previous supervisory experience.
• Minimum of two years of case management experience.

Desired Skills

• At least one year of supervisory experience preferred.
• Experience working in a CalAIM ECM/CS program is a plus.
• Strong understanding of Trauma-Informed Care (TIC) and Harm Reduction philosophy.
• Excellent client service skills, including assessment, planning, and intervention.
• Strong communication and interpersonal skills to work with diverse populations.
• Ability to work independently and collaboratively in office and community settings.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and willingness to learn other relevant software.
• High work ethic, self-motivation, and commitment to community impact.
• Must pass a background check
• Ability to occasionally lift up to 35 lbs..

Compensation & Benefits

• Hourly Rate: $37.74 - $40.87 per hour depending on experience.

Job Type: Full-time

Pay: $37.74 - $40.87 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• Are you open to commuting to our Monterey Office on a partial week basis?

Ability to Commute:

• Capitola, CA 95010 (Required)

Ability to Relocate:

• Capitola, CA 95010: Relocate before starting work (Required)

Work Location: Hybrid remote in Capitola, CA 95010

Salary : $38 - $41