What are the responsibilities and job description for the Medical Front Office Concierge position at Collins Vision?

Job Description

Why Collins Vision :

Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision!

Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work — and rewards it with highly competitive benefits and personal and professional growth opportunities.

We are currently looking for a Front Office Concierge to join our team! This role performs check-in, check-out and scheduling services.

T HIS POSITION MAY REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND THE ABILITY TO WORK IN ANY OF OUR OFFICES IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA.

Education and Experience :

High School Diploma
Medical Office Experience; minimum 1-year
Ophthalmology Office Experience, preferable
Strong Customer Service skills; minimum 1 year
Call Center Experience, helpful

Essential Skills and Abilities :

Passionate desire to be a part of a growing organization and contribute to the overall success of the team

Strong organizational skills with great attention to detail

Ability to work as a team member

Manage multiple tasks simultaneously

Empathetic with patients’ needs and concerns

Excel under pressure

Ability and willingness to be flexible and work in multiple locations

Responsibilities :

Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.

Track patients in the reception area and communicate with them, as needed.

Evaluate chart to verify information has been received, completed, and signatures obtained.

Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.

Answer phones and schedule appointments for callers and be able to provide accurate practice information

Document no-show appointments : reschedule and send follow up letters as needed.

Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.

Schedule return appointments for follow-up, as necessary

Schedule patients for transfer of care and any required diagnostic testing.

Explain all fees and patient financial responsibility.

Start your Career off with incentives & benefits!

Competitive compensation and ability to advance career within a growing organization

Employer-Contributed Health Insurance with multiple plans to select from depending on individual needs

Access to supplemental insurance including disability and life insurance through convenient payroll deductions.

401(k) Retirement Savings Program with generous employer matching

PTO accrual that accelerates with tenure

Ongoing training and Continuing Education Opportunities paid by employer

Employee Discounts on services and products including cosmetic procedures, LASIK, sunglasses, and eyeglasses

Regular internal and external team-building opportunities

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary.

EQUAL OPPORTUNITY EMPLOYER STATEMENT :

Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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