Senior Manager Customer Service

Company Background

Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing

components. We deliver mission-critical protection and valuable data for a wide range of systems,

including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor

vehicles and aircraft. Headquartered in Columbus Ohio, we have over 3,000 employees worldwide

across 5 manufacturing facilities dedicated to keeping people and their homes safe.

Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, a highly

collaborative approach, and a commitment to growth – working together with our customers as a

valuable partner, helping to meet their critical objectives. We recently re-established ourselves as an

independent company and looking for entrepreneurial minded candidates to help our company grow.

Position Summary

The Sr. Manager of Customer Service is responsible for establishing and overseeing cross-functional

programs that enhance merchant experience and manage the flow of the customers' orders from

receipt of the order to timely delivery of the product at the customer's location. The incumbent also

serves as the first contact for sales support questions, non-technical service functions, and the

distribution of these throughout the organization. This role will effectively manage a team of Customer

Service Reps that service the global markets as well as collaborate cross-functionally to ensure

alignment with company goals.

Position Responsibilities :

• Lead, mentor, and develop a high-performing global Customer Service team, fostering a positive

and collaborative work environment.

enhance customer satisfaction and loyalty

customers demand aligns with production.

when necessary with customers and sales representatives to discuss situations and their

progress.

opportunities and implement project to improve process efficiency and quality.

Improve processes where possible; ensure proper processes and regulations followed.

customer needs

Position Requirements :

related to customer service.

JIT, KANBAN.

perspective while keeping the company's objectives in mind.