What are the responsibilities and job description for the Customer Success Analyst position at Colography?
Company Description
Colography is a market research consultancy established in 1983, specializing in delivering actionable market intelligence for the shipping/transportation market. The company is dedicated to providing unparalleled data and insights to help clients address their business challenges effectively.
Role Description
This is a full-time on-site role for a Customer Success Analyst at Colography located in Atlanta, GA. The Customer Success Analyst will be responsible for managing customer satisfaction, providing customer support, and ensuring effective communication with clients on a day-to-day basis. The role will support our clients across the logistics and supply chain industry. As a part of our growing team, you will work on cutting-edge projects supporting our domestic and international clients. You will have the opportunity to chart and drive your own career path, learn from industry experts, build relationships and operate with flexibility.
Qualifications
- Analytical Skills and Communication abilities
- Customer Satisfaction and Customer Support experience
- Strong Customer Service skills
- Excellent problem-solving abilities
- Attention to detail and organizational skills
- Masters's degree in Business Administration, Marketing, or related field
- Experience in the transportation or market research industry is a plus
Salary : $72,000 - $85,000