Dispatcher - Concrete

DISPATCHER JOB DESCRIPTION

The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products.

AVAILABILITY

The Dispatcher is expected to work Monday through Friday and Saturdays as required. The Dispatcher must be flexible to adjusting daily start and/or finishing times to meet the needs of our customers. A standard work week will be between 40-50 hours.

SKILLS REQUIRED

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with drivers, customers, and other team members.
• Organizational Skills: Strong organizational skills are needed to manage multiple deliveries and track schedules effectively.
• Problem-Solving Skills: Ability to identify and resolve logistical problems and customer issues quickly and efficiently.
• Computer Skills: Proficiency in using dispatch software and other computer systems is required.
• Customer Service Skills: Ability to provide excellent customer service and resolve customer issues professionally.
• Time Management Skills: Ability to manage time effectively and prioritize tasks in a fast-paced environment.

RESPONSIBILITIES & DUTIES

· Answer the telephone and give information to callers in a polite, courteous, and respectful manner.

• Accurately take and enter orders for company products into the company’s dispatch system.
• Schedule orders for delivery and dispatch products while focusing on maximizing available resources for excellent customer service.
• Quote prices for company products within guidelines established by the Manager.
• Support, encourage and promote a positive safety culture.
• Build strong relationships with customers by providing quality service and timely deliveries of ordered products.
• and work to ensure that B & B Concrete is their preferred ready-mix supplier.
• Maintain radio communication with drivers
• Utilize the dispatch system to accurately monitor and track the trucks dispatched from the plant.
• Coordination with all ready-mix plants on the allocation and use of truck/driver resources.
• Interpret company policies, including DOT Driver’s Hours of Service, to employees and enforce regulations.
• Assist in the training of new employees.
• Assist the Manager in directing the drivers to alternative work on slow business days.
• Assist the Manager in directing the drivers to maintain cleanliness and appearance of Coast Concrete’s equipment.

· Must be proficient in in basic computer skills including the use of email, word processing and spreadsheets.

• Assist the Manager in directing the drivers to maintain cleanliness and appearance of their assigned trucks.
• Motivate employees to achieve work goals.
• Must be able to pass a pre-employment drug screen.
• Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary elevate to Manager/Sales Dept

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Palmetto, FL 34221 (Required)

Ability to Relocate:

• Palmetto, FL 34221: Relocate before starting work (Required)

Work Location: In person