Director of Retail

Description

After nearly 17 years of dedicated service to Colonial Country Club, Alicia Singer has decided to retire and embrace the next exciting chapter of her life. Alicia has driven the growth of the retail component during her time at Colonial, highlighted by her recent recognition as the 2023 Merchandiser of the Year (Private) for the Metro Section and her selection as the 2024 Merchandiser of the Year for the North Texas Section. These accolades reflect her unwavering commitment to excellence and innovation in the retail domain.

Position Overview:

The Director of Retail (DOR) at Colonial Country Club will oversee all aspects of the club’s retail operations, ensuring exceptional service, product quality, and financial performance. The ideal candidate for this role should align with Colonial’s commitment to excellence. Inspired by the vision of Colonial’s founder, Marvin J. Leonard, who believed that excellence is never permanent, the club is currently investing $100 million into its facilities and amenities. These improvements include a golf course renovation designed by world-renowned architect Gil Hanse and a new clubhouse, which will feature a redesigned Golf Shop and dining areas.

Colonial’s dedication to excellence also extends to delivering its signature service to members and guests. Signature Service provides a warm welcome, creates generational memories, and offers personalized experiences. It also honors Colonial's rich history in the game of golf. As the host of the Charles Schwab Challenge, the longest-running PGA Tour event at the same venue, Colonial pays tribute each day to its past champions and to Mr. Leonard’s legacy, respecting both the traditions of the game and the club.

The DOR will play an active role in upholding this culture by fostering a hospitable, servant-hearted attitude and a strong commitment to delivering exceptional experiences for members and guests. The DOR will demonstrate honesty, integrity, and respect for Colonial's esteemed history and traditions while embracing the spirit of the game of golf. As a family-oriented professional, the DOR will contribute to creating a welcoming, community-focused atmosphere within the club.

Key Responsibilities:

Retail Management & Operations

• Oversee the day-to-day operations of all the club’s areas, ensuring smooth and efficient operations.
• Maintain appropriate inventory levels, including the ordering, receiving, and pricing of products.
• Develop and implement retail merchandising strategies that enhance the shopping experience, ensuring the store is visually appealing and well-organized.
• Manage and execute seasonal promotions, special sales events, and member-exclusive offerings.
• Monitor sales performance, adjust inventory selection, and optimize pricing strategies to drive sales and achieve revenue goals.

Customer Service & Member Relations

• Ensure a high level of customer service at all times, training staff to deliver an exceptional shopping experience with a goal of a 4.5 rating or higher based on member feedback.
• Build strong relationships with members, ensuring their retail needs are met and addressing any concerns promptly.
• Organize special retail events or product launches tailored to the interests of members.

Team Leadership & Development

• Assist in hiring, training, and supervising retail staff.
• Foster a positive and collaborative work environment where team members are motivated to provide excellent customer service.
• Set performance goals for retail staff and conduct regular performance evaluations.

Financial Oversight & Reporting

• Develop and manage the retail budget, including tracking expenses, inventory costs, and overall profitability.
• Prepare regular reports on retail performance, including sales, inventory turnover, and other key performance indicators (KPIs) to the Controller and Finance Committee.
• Analyze sales data and trends to develop strategies to increase revenue and optimize product offerings.

Collaboration & Strategy

• Work closely with the club’s marketing and events team to align retail offerings with club promotions, events, and overall brand.
• Collaborate with other departments (such as food and beverage) to integrate retail initiatives into broader club activities.
• Stay current with retail trends, competitor offerings, and industry best practices to ensure Colonial Country Club’s retail operations remain innovative and competitive.

Compliance & Standards

• Ensure compliance with all relevant procedures and club policies regarding retail operations.
• Maintain a clean, safe, and welcoming retail environment.

Qualifications:

• Bachelor’s degree in Business, Retail Management, Hospitality, or a related field preferred.
• Minimum of 5 years of experience in retail management, preferably in a golf club, resort, or luxury hospitality environment.
• Proven leadership experience with the ability to motivate and manage a team.
• Strong financial acumen with experience in budgeting, sales analysis, and inventory management.
• Excellent customer service skills with the ability to build lasting relationships with members and guests.
• Knowledge of current retail trends and a passion for delivering a top-tier retail experience.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift and move retail merchandise up to 40 lbs.
• Must be flexible with working hours, including evenings, weekends, and holidays, as necessary.

Background check and drug screen required.

Full-Time Employee Benefits

Medical, Vision, and Dental Insurance

Disability Insurance

Life Insurance

Health Reimbursement Arrangement (HRA)

401(k) Retirement Plan with up to 4% Company Match

Paid Time Off (PTO)

Free Daily Onsite Meal

Ongoing Training and Professional Development Paths

Scholarship Opportunities

Employee Recognition Programs