What are the responsibilities and job description for the Member Experience Coordinator - $30/hour position at COLONIAL COUNTRY CLUB?
Job Details
Description
A Fort Worth icon, Colonial Country Club offers a truly distinctive private club experience accompanied by the character, heritage and dynamic pursuit of excellence that has made Colonial legendary. As a member or guest, you'll always feel a warmhearted invitation to form genuine connections and enjoy Colonial as a home away from home. The club offers a stunning environment to gather, dine, and pursue your passions, whatever they may be. All while cultivating community and building upon the tradition of excellence that has defined Colonial since it was established in 1936.
The Member Experience Coordinator plays a pivotal role in ensuring an exceptional experience for all members, fostering engagement, satisfaction, and loyalty. This individual will act as the primary point of contact for members, address inquiries and resolve issues regarding member events, and facilitate initiatives that enhance the member experience. In addition, this role will oversee the planning and execution of social events and programs that build community and enrich the member experience. The ideal candidate is customer-focused, highly organized, and enthusiastic about creating meaningful connections with members.
Key Responsibilities:
- Develop and maintain a comprehensive calendar of social events, including member gatherings, themed parties, holiday celebrations, and special interest activities.
- Coordinate all aspects of event logistics, including venue selection, catering, entertainment, decorations, and transportation.
- Collaborate with vendors, contractors, and club staff to ensure seamless execution of events.
- Ensure events comply with health and safety regulations and club policies.
- Develop contingency plans for potential issues and emergencies during events.
- Engage with club members to gather feedback and suggestions for future events.
- Build strong relationships with members to understand their interests and preferences, fostering a welcoming and inclusive community.
- Create and implement marketing materials and communication plans to promote upcoming events to members.
- Utilize various channels, such as newsletters, social media, and the club website, to increase event visibility and participation.
- Prepare and manage event budgets to ensure cost-effectiveness without compromising quality.
- Monitor and report on event expenses and revenues.
- Lead and supervise event staff and volunteers, providing direction and support as needed.
- Conduct training sessions for staff on event procedures and member service standards.
Qualifications/Requirements:
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field (preferred).
- Minimum of 2-4 years of experience in event planning and management, preferably in a club or hospitality setting.
- Excellent organizational, communication, and interpersonal skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and event management software.
NOTE: The schedule for this position may vary to meet operational needs, including evenings, nights, weekends, and holidays. Colonial Country Club hosts various events and tournaments throughout the year, requiring flexibility and adaptability.
Background check and drug screen required.
Full-Time Employee Benefits
- Medical, Vision, and Dental Insurance
- Disability Insurance
- Life Insurance
- Health Reimbursement Arrangement (HRA)
- 401(k) Retirement Plan with up to 4% Company Match
- Paid Time Off (PTO)
- Free Daily Onsite Meal
- Ongoing Training and Professional Development Opportunities
- Scholarship Opportunities
- Employee Recognition Programs
Salary : $30
