What are the responsibilities and job description for the Players Services Representative position at Colonial Downs Group LLC?
Job Description
Job Description
The Cage / Player Services Cashier is responsible for the redemption of Gaming tickets / TITOs, Sports wagering vouchers, performing Check Cashing / Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
- Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
- Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
- Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
- Verifying and documenting personal identification information for check and cash advance transactions.
- Completing CTRs, W2Gs, and MTLs.
- Responsible for customer relations.
- Fill in as a Main Banker when necessary.
- Tracking and issuing player cards for new and existing accounts.
- Redeem points from accounts for patrons for cash or prizes.
- Assisting with weekly and large-scale Gaming Tournaments, including registration. Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
- Ensure the safety and security of guests and Team Members.
- Assist when needed with Promotions & Special Events setup / teardown, executions and announcing.
- Other duties as assigned.
STANDARDS OF PERFORMANCE
EDUCATION, TRAINING, AND EXPERIENCE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
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