Sr Dir Hospitality Servs

Job Description

Job Description

The Sr. Director of Hospitality provides leadership and strategic planning to all facets of the Hotel and Food / Beverage operations and reports directly to the Asst. General Manager. The Sr. Director is the overall leader in the F&B Operation responsible for maintaining the quality and hospitality standards of the Property and ultimately delivering financial and qualitative success. The Sr. Director is also responsible for guiding the hotels management team to deliver an excellence guest experience.

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.

• As a leader, always display a professional and upbeat and positive attitude.
• Manages fine dining, fast casual and grab n go restaurants, banquets, lounges and bars, and other food & beverage service venues, as well as 102-room hotel.
• Actively participate in strategic planning and execution in all facets of the Property as a critical member of the senior leadership team.
• Analyze and monitor the operation reports as well as monthly and yearly financial statements to ensure that revenues, expenses and labor are meeting or exceeding budget goals.
• Develop annual budgets and business plans and works with the Hotel and Food / Beverage team to achieve results.
• Responsible for specifications and quality of all food products.
• Assist department leaders with creating, implementing, and monitoring action plans and new sales programs to maximize revenue and minimize costs to ensure that budgetary goals are met.
• Develop, implement and maintain new Food and Beverage offerings. Oversee menu development to ensure maximum quality, appropriate pricing and cost of sales.
• Monitor the coordination between the different parts of the hotel to ensure smooth and efficient operations.
• Conduct assessments to review customer satisfaction and service recovery process.
• Select, train and mentor managers and supervisors to ensure quality job performance. Monitor the hiring of quality staff for all of Hotel & Food and Beverage areas.
• Establish communication channels to interact with customers to obtain their feedback and assist with the resolution of problems.
• Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department.
• Coordinates with the marketing department to develop and implement strategies for growing the business and to prepare for events and promotions that include the hotel, RV Park, and / or Food / Beverage.
• Delegate job tasks and responsibilities effectively and appropriately within the Hotel & Food and Beverage Departments while regularly reviewing staffing levels to maintain budgeted levels of employment.
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.
• Maximize room yield and hotel / RV Park revenue through innovative sales practices and yield management programs.
• Assist in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Respond to internal and external audits to ensure continual improvement and safeguarding is achieved.
• Conduct daily inspections to identify damaged or worn utilities and facilitate repair or replacement.
• Other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.

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