What are the responsibilities and job description for the Guest Ambassador (Seasonal) position at Colonial Downs & Rosie's Gaming Emporium?
ABOUT COLONIAL DOWNS GROUP
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Responsible for creating and fostering an environment of support and motivation for Team Members.
- Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
- Displays superior people skills and projects mature presence and confidence.
- Performs duties related to stocking of inventory.
- Assists during admissions/will-call events.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
- Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
- Keeps position supervisor informed of relevant activities.
- Other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s), including a racing license from the Virginia Racing Commission (VRC).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
- Have knowledge of the Property’s programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
POSITION QUALIFICATIONS
- High school diploma or GED required.
- One year of customer service experience and/or training or equivalent combination of education and experience.
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