Wagering Coordinator

ABOUT COLONIAL DOWNS GROUP

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our Team Members and propels us toward the achievement of our vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Maintains a positive attitude and provides patrons with outstanding guest service, a positive attitude and fast, friendly service.
•  Assumes Fiscal responsibility for teller’s initial bankroll and final return accountability.
•  Completes all required cash draws or returns for tellers.
•  Assist with cash removal from self-serve tote machines.
•  Maintains proper inventory of currency/coin.
•  Completes daily balance report.
•  Uses tote file reports to assist with cash balancing.
•  Stores daily paperwork, as required by the Virginia Racing Commission (VRC).
•  Updates daily operations logs.
•  Ensures proper televising of race programs and Dish to channel selections for all facility televisions.
•  Works with other directorates to coordinate promotions/special race days.
•  Resolve guest service issues.
•  Assist tellers with problem solving and guest relations.
•  Assume the responsibilities of teller position as needed based on business volume.
•  Maintains all office and service equipment.
•  Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor. 
• Keeps position supervisor informed of relevant activities.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent attention to detail.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Cash handling experience strongly preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to sit/stand for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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