Surveillance Operator

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to insure compliance with all laws, regulations, policies and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property.
• Produce written reports and logs on any observed violations and illegal activity in a timely manner.
• Video tape questionable activities and make written reports to appropriate personnel.
• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance into the surveillance dispatch log.
• Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Controls Surveillance dispatch system for all calls to Control.
• Determines Control call priorities and dispatches security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Dispatches Security officers as needed throughout the facility and monitor’s conduct.
• Maintain familiarity with all appropriate Twin River department procedures.
• Maintain confidentiality within the established guidelines.
• Other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

• Minimum of 1-year related experience
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills, including the ability to manage crowds effectively.
• Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping.
• Basic knowledge and/or training in investigations
• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for entire shift.
• Able to lift and carry up to 30 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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