What are the responsibilities and job description for the Front Desk Agent position at Colonial Motel and spa?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will manage check-ins and check-outs, handle reservations, and address guest inquiries efficiently.
This position covers Monday to Friday 3pm to 9pm every week.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations through phone systems and online platforms, ensuring accuracy in bookings.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest requests and complaints promptly, maintaining high standards of customer service.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain the front desk area in a clean and organized manner.
- Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.
- Uphold confidentiality regarding guest information and adhere to hotel policies.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong phone etiquette with excellent verbal communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with front desk operations and night audit processes is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Exceptional interpersonal skills to foster positive guest relations.
- Proficient in using phone systems and hotel management software.
- Attention to detail with strong organizational skills.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $14.01 per hour
Expected hours: 30 per week
Schedule:
- Evening shift
Work Location: In person
Salary : $14