What are the responsibilities and job description for the Concierge position at Colonial Park?
Colonial Park is currently seeking a Concierge to join our team!
Job Title: Concierge
Position Type: Full-Time days
Pay Range: $19-$23/HR
Position Type: Full-Time days
Pay Range: $19-$23/HR
About Us
At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests.
Position Overview
As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.
Key Responsibilities
Hospitality & Guest Services
- Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.
- Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival.
- Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints.
- Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.
- Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly.
Surveys & Feedback
- Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.
Qualifications & Requirements
- Ability to thrive in a fast-paced environment.
- Experience in a long-term care or healthcare setting is preferred.
- Strong teamwork skills and the ability to maintain positive relationships with all staff.
- Exceptional customer service, interpersonal, and phone skills.
- Excellent verbal and written communication skills.
- Professional attitude with a willingness to accept new challenges.
Work Schedule
- Core Schedule: Monday through Friday from 11:00 AM to 7:00 PM.
- Weekend Requirement: Must work one weekend per month.
What We Offer
- Competitive Salary: Base salary with rewarding bonus opportunities.
- Comprehensive Benefits: Health insurance, 401(k), paid time off, and more.
- Professional Growth: Opportunities for career advancement and continued development.
- Innovative Training Programs: Ongoing training to enhance your skills and industry knowledge.
- Supportive Team: Work alongside a dedicated team that values collaboration and providing excellent care.
How to Apply
If you are passionate about customer service and making a difference in the lives of residents and their families, we encourage you to apply today! Apply online today and a personal recruiter will reach out to you for next steps!
Join The Grand Healthcare System and help us create a positive and welcoming experience for every guest, resident, and family.
We are an Equal Opportunity Employer – M/F/D/V.
Follow Us: See what we’ve been up to on Instagram: www.instagram.com/TheGrandHealthcare
Salary : $19 - $23
