What are the responsibilities and job description for the IT Specialist 1 position at Colonial Parking Inc?
Job Overview:
We seek a proactive and skilled IT Specialist Level 1 to join our IT team. The IT Specialist will provide end-user support across our organization, assist with field service duties, deploy and set up workstations, troubleshoot mobile devices, and resolve network connectivity issues. This role will also include collaboration with our network engineering team to install and configure firewalls at various parking garage locations. We encourage you to apply if you have a strong background in end-user support, workstation deployment, and mobile device troubleshooting and have worked with high-profile executives or key stakeholders.
MAJOR DUTIES AND RESPONSIBILITIES
- End-user Support, including VIP (white glove) Users
- Workstation setup and deployment
- Desktop and application support
- Mobile Device Support
- Field Service Support
- LAN Connectivity Troubleshooting
- On-call Support on a rotation basis
MINOR DUTIES AND RESPONSIBILITIES
- Collaboration
- Documentation & Reporting
- System Maintenance
- Security & Compliance
- Incident & Problem Management
- Azure Power Apps Management
QUALIFICATIONS FOR THE JOB
Education & Experience
- 3 years of experience in end-user support or IT Helpdesk environment, focusing on troubleshooting desktop systems, 3rd party software, mobile devices, and network connectivity issues
- 3 years of hands-on experience in IT support, with a strong focus on Active Directory, Exchange Online, M365 suite, and cloud technologies
- Experience supporting VIP or high-priority users is a plus
- Previous experience supporting both Windows 10/11 and Mac OS environments is required
- Experience in deploying, imaging, and setting up Windows workstations for new and existing users
- Familiarity with mobile device management (MDM) solutions and troubleshooting iPhone/Android devices is preferred
- Strong knowledge of Windows 10/11, Mac OS, and Microsoft Office applications
- Strong familiarity with LAN/WAN connectivity, network troubleshooting, and basic networking protocols (e.g., TCP/IP)
- Experience in troubleshooting enterprise printers, peripherals, and other end-user devices
- Expertise in diagnosing LAN connectivity issues, network configuration, and resolution
- Basic familiarity with Meraki Firewalls
- Experience with SharePoint (Online and/or Server), including permissions management and integration with other enterprise systems
KEY COMPETENCIES
- Windows Desktop Support
- VIP User Support
- Field Service Support
- Strong communications skills
- Ability to work independently and with others in a fast-paced environment
- Detail-oriented and excellent organizational skills
Work Environment:
- Fast-paced work environment
- Minimal travel around the DC metro area for garage onboarding/offboarding and end-user support
- Able to lift to 50 lbs.
Able to provide after-hours support on an on-call basis and rotation with other team members.
