What are the responsibilities and job description for the VALET ATTENDANT position at Colonial Parking Inc?
Position Summary
To deliver the company’s standards of service with each parker transaction by parking and retrieving customer vehicles safely and timely and assisting customers in and out of their vehicles.
Essential Duties and Responsibilities
Verify the necessary supplies at the start of each shift.
Park and retrieve customers’ vehicles safely and timely.
Assist customers and their passengers in and out of their vehicles, including helping them with their luggage and/or personal items.
Control traffic on the drive to ensure a smooth flow at all times while ensuring the drive itself is safe for pedestrians.
Maintain a need and orderly valet stand and drive at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
Complete the necessary end of shift documentation and transfer vehicle keys and supporting tickets to the next shift’s employees.
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
Reporting to work on time.
Place numbered tickets on windshield of automobile to be valet parked and issue corresponding claim ticket hotel guests and visitors.
Notify management of any situation that needs attention.
Maintain accurate records.
Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.
Non-Essential Duties and Responsibilities
May be asked by local management to complete small cleaning or maintenance tasks according to the company’s Maintenance Checklists.
If applicable, may be asked by local management to substitute for cashiers when necessary and only when authorized by the direct supervisor.
Other duties as assigned by the Operations Manager.
Minimum Job Qualifications
A high school degree is required.
One-year related experience.
Ability to read and comprehend verbal instructions and written correspondence.
Ability to communicate effectively both verbally and through written correspondence.
Ability to provide customer resolution in a professional and friendly manner.
Have and maintain a valid driver’s license.
Ability to safely drive a standard or automatic transmission vehicle.
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
Qualifications Desired
Background in the service industry is desired, but not required.
Have thorough knowledge of the major streets, local landmarks and highway entrances in the geographical area around the facility.
Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.
Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.
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