What are the responsibilities and job description for the Cocktail Server - Williamsburg Inn position at Colonial Williamsburg?
The Williamsburg Inn
The Williamsburg Inn, built in 1937 by John D. Rockefeller, Jr., was designed to offer an exceptional lodging and dining experience for visitors to his extensive restoration of Virginia's colonial capital. The Williamsburg Inn is listed on the National Register of Historic Places, recognized by the National Trust for Historic Preservation as a Historic Hotel of America and is a proud member of Preferred Hotels and Resorts Worldwide. It has also been recognized in Travel Leisure’s Top 100 Hotels in the World and Conde Nast Traveler’s Top 100 Hotels worldwide. The Williamsburg Inn is renowned for delivering exceptional Five Star, Five Diamond service to its guests.
Essential Duties:
- Warmly greet customers and deliver exceptional service with attention to detail and a friendly attitude.
- Efficiently and courteously serve food, alcoholic and non-alcoholic beverages to guests.
- Perform other duties as required to exceed guests' expectations.
Requirements:
- Demonstrated excellent guest service skills
- Ability to (1) learn formal tea service; (2) handle large numbers of guests courteously and efficiently; (3) maintain standards listed below
- Applicants must be 18 years of age according to A.B.C. § 4.1-307
Expectations:
- Maintain an upbeat attitude and a positive, enthusiastic mindset.
- Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
- Always treat everyone with respect and work cooperatively with colleagues and management.
- Arrive on time to work and as scheduled.
- Adhere to established uniform and appearance policies.
- Perform assigned tasks accurately and on time.
Note:
In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five (5) years.
