What are the responsibilities and job description for the Commercial Relationship Coordinator & Retail Support position at Colony Bank?
Are you looking for a rewarding career? Then you’ve come to the right place. At Colony Bank, we have over 400 engaged team members who are part of high performing teams that are empowered to serve our customers. We are passionate about serving our customers and delivering solutions.
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Position: Commercial Relationship Coordinator and Retail Support
Location: Augusta, GA
Position Purpose:
This position is responsible for the processing of Commercial Loans and assisting Commercial Bankers with other duties related to the Commercial Lending Team as well as the delivery of exceptional customer service through the efficient management of customer interactions. It assumes a role in developing new customer relationships as well as enhancing existing relationships.
Essential Functions and Basic Duties:
- Assist Commercial Bankers when processing Commercial Loans and with managing their Commercial Relationships, which include loans and deposits.
- Utilize nCino for information input, documentation, processing and booking of loans based on review of the Credit Approval Package.
- Assist Commercial Bankers in gathering and reviewing all related corporate and collateral documents, and communicating with Borrowers, Loan Team Members, Attorneys, Insurance Agencies and other applicable parties throughout the loan process.
- Work with Doc Prep/Loan Servicing to request loan documents and review for accuracy, completeness and proper lien perfection.
- Review exception reports, clearing outstanding exceptions in a timely manner.
- Assist Commercial Bankers with proactively managing past dues, maturing loans, renewals, and annual credit reviews.
- Collaborate with customers to identify and address their financial goals while provide solutions from our complimentary lines of businesses
- To assist customers with a wide range of banking transactions that will include account opening, deposits, withdrawals, loan payments, Official checks and other deposit type requests.
- To provide support as needed, consistently maintain a teamwork attitude and assist with problem resolution as needed.
- Perform other duties as assigned.
Education and Experience:
- High School diploma with previous banking experience required
- At least 3 years of commercial banking experience preferred
- Extensive knowledge of commercial loan documentation preferred
- Must be detailed oriented, self-starter with exceptional customer service skills
Colony Bank is an equal opportunity employer.
