What are the responsibilities and job description for the Director of Sales Operations position at Colony Hardware Corporation?
The Director of Sales Operations directly reports to the Chief Commercial Officer (CCO). The position supports the CCO and regional business sales leadership in building, monitoring, and managing business-wide sales operations processes, tools, and data. In addition, the role leads planning, implementation, and monitoring of strategic sales and marketing initiatives aimed at driving profitable sales growth and consistency across the Colony Hardware platform.
Roles and Responsibilities
Roles and Responsibilities
Working closely with the CCO and Regional Sales Managers (RSMs) for regional businesses, the Director of Sales Operations focuses on:
- Building, managing, and monitoring robust Sales Operations processes
- Leading the Annual Sales Budgeting process
- Ensuring sales teams document and maintain Account Plans
- Driving accuracy and accountability of the Weekly Activity Planning process
- Development and implementation of dedicated Inside Sales Team
- Development and implementation of dedicated Special Order Desk
- Roll out of Cost To Produce Order (COPO) margin enhancement tool
- Developing a robust Pipeline Management process
- Leading Sales Data, Analytics and Insights
- Collection of accurate sales data (e.g., sales rep productivity, performance against budget and plan, etc.)
- Building effective reports/scorecards to support performance management
- Performing rigorous analysis, developing insights and suggesting actions
- Leading the Monthly Sales MOR process, including developing materials, leading the meeting, documenting action items, and monitoring compliance
- Managing sales incentive program rules, process and integration with compensation (long term)
- Communicating Colony Hardware commercial policies, strategies, and business plans to sales teams, assuring uniform execution across the regions
- Supporting coaching, training and development of Colony Hardware regional sales teams
- Developing strong working relationship with Colony Hardware regional business RSM’s & teams
- Traveling to regional sales teams to assure effective execution of processes, initiatives, assessing training and development needs, and to remain connected with customers/market challenges.
- Executing strategic corporate sales and marketing initiatives across all channels
- Building the Inside Sales Representative (ISR) Hunter program
- Over the longer-term, supporting implementation of a Colony Hardware-wide Customer Relationship Manager (CRM) system
- Other corporate sales initiatives as time and other duties allow
Qualifications: Education/Knowledge/Experience
- Four-year college degree in business or related field
- 10 years of experience in Marketing, Sales, and/or field operations
- Experience with data analysis and generating helpful reports using various data sources
- Experience in delivering data and communicating meaningful metrics
- Demonstrates intermediate to advanced proficiency levels in: Salesforce or similar CRM systems, Microsoft Excel, Word and PowerPoint, Business Writing
Competencies
- Ability to exercise good judgment, problem solving ability and resourcefulness
- Excellent oral, written, presentation and interpersonal communication skills to effectively interact with management, internal and external customers and ability to maintain corporate standards and professionalism
- Ability to work independently, set priorities, handle multiple tasks with concentration, speed and accuracy to meet deadlines
- Exceptional organizational skills
- Ability to lead and influence, without having direct supervisory responsibility.
We Can Offer You:
We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony’s benefits include:
- Quarterly bonuses based upon performance.
- Medical, Dental, Vision, STD/LTD, Life Insurance (company paid!)
- 401k with generous match
- HSA/FSA
- Competitive PTO and paid holidays
- Company-provided PPE as required.
- Industry leading training and development
- Generous discounts on the best products from leading industry vendors
Life at Colony:
Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.
At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally.
If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family!
Colony’s Commitment to Equal Opportunity:
Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
