General Manager – Commercial Service Tire & Auto Shop

Job Title: General Manager – Commercial Service Tire & Auto Shop

Colony Tire located in Fayetteville, North Carolina, is currently seeking a detail-oriented and customer-focused General Manager to join our team in Fayetteville, NC! Full benefit package offered, including Medical, Dental, Vision, 401(k) Profit Sharing, paid holidays, vacation time, company paid life insurance, and short-term disability.

Summary:

The General Manager is responsible for overseeing daily operations and managing all associates within Colony Tire’s Commercial Service Tire and Auto Shop. This role ensures operational efficiency, customer satisfaction, and profitability while maintaining compliance with company policies, procedures, and industry regulations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Tasks and Responsibilities:

• Oversee daily store operations and provide leadership to all associates.
• Recruit, develop, and manage staff, including hiring, performance evaluations, coaching, and terminations, to maintain a productive and efficient work environment
• Maintain strong customer relationships through exceptional service and product knowledge.
• Analyze Profit & Loss (P&L) statements, measure business trends, and set objectives to drive revenue and store profitability.
• Manage reporting, budgeting, and forecasting to align with company goals.
• Ensure appropriate merchandise stock levels and point-of-sale materials to maximize sales.
• Conduct monthly staff meetings to ensure compliance with company policies, federal and state laws, and industry regulations.
• Maintain safety protocols and lead regular safety meetings to promote a secure work environment.

Knowledge, Skills, and Abilities:

• Strong leadership and management skills with the ability to develop and motivate employees.
• Knowledge of commercial tire and auto service operations, including inventory management and customer service best practices.
• Strong analytical skills to assess financial statements and business performance.
• Ability to resolve customer complaints and employee concerns professionally and efficiently.
• Proficiency in basic computer applications, including point-of-sale systems, inventory software, and reporting tools.
• Knowledge of OSHA, DOT, and other relevant safety regulations.

Experience & Education:

• High school diploma or equivalent required.
• Minimum of two years of experience managing a tire/auto repair facility.
• A two- or four-year college degree is preferred but not required.

Work Environment:

• The job is typically performed in an indoor environment, but exposure to outdoor weather conditions may occur.
• The employee may be required to stand for long periods while working at the service counter.
• Regular handling and movement of merchandise up to 100 pounds.

VEVRAA CONTRACTOR/SUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS

EOE: Minorities/women/protected veterans/individuals with disabilities

EEO Policy Statement

Colony Tire Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Colony Tire Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colony Tire’s employees to perform their expected job duties is absolutely not tolerated.

View the EEO is The Law Poster.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf