What are the responsibilities and job description for the Medical Billing Services Specialist position at Coloplast?
Medical Billing Services Specialist | Atos Medical-US | New Berlin, WI
This position is remote but requires you to be commutable to New Berlin, WI for orientation and training / employee events as needed.
Join a growing company with a strong purpose!
Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200 skilled and engaged employees worldwide.
About Atos Medical
Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That's why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.
We are seeking a Medical Billing Services Specialist to join our team!
Summary :
The Medical Billing Services Specialist maintains a timely revenue cycle including collecting on accounts for all of the goods provided by Atos Medical. This individual is responsible for collection activities at all levels of delinquency up to charge-off; supports all aspects of collections on all accounts including reimbursement from insurance payers and private pay customers.
Job Responsibilities :
Service Center and Patient Financial Services
- Receive incoming calls from customers regarding patient accounts not limited to statements, billing, claims, denials, and all other reimbursement matters.
- Investigate escalated customer billing inquiries and take appropriate action to resolve the account.
- Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers and other appropriate staff / departments.
- Routes pending insurance and claims processing matters to appropriate staff for follow up.
- Communicate medical insurance coverage benefits (in network / out of network) including out of pocket responsibilities, deductible, and coinsurance.
- Answer questions regarding the processing of medical claims including denials by insurance companies for products provided.
- Resolve customers' billing complaints by performing activities in billing cycle not limited to resolving hold accounts, granting adjustments (write-offs), and small balance reviews.
- Prepares and sends correspondence to customers related to invoices and payment history when requested.
- Collaborates with internal staff to resolve account hold due to bad debt.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Complete private pay charges for balances owed via checks and credit card payments.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.
- Collect on accounts by sending bills or following up on bills with payers via phone, email, fax, mail, or websites.
- Utilizes collection techniques to resolve accounts according to company's policies and procedures.
- Ensure organization receives accurate payment for goods provided according to contracted rates and / or payer fee schedules.
- Respond to Collection agency regarding patient disputes of balances owed on accounts.
Accounts Receivable
Data Support & Analytics
Unbilled Revenue
Basic Qualifications :
High School Diploma or G.E.D.
1 year of related experience in healthcare administration, financial or insurance customer service, claims, billing, or call center.
Preferred Qualifications :
Education : Associates Degree
Experience : 2 years of credit / collection experience in DME
Skills and Abilities :
We offer :
You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.
Atos Medical is a global leader with Swedish headquarters and more than 15 subsidiaries worldwide. We are committed to living our values : we listen - we inspire - we focus - we engage every day. We connect with stakeholders, involving them in our activities and striving to support and empower our users and each other every day. No matter whom we interact with - users, colleagues, health care professionals, business partners - respect and integrity are at the core of everything we do.
Additional benefits :
Atos Medical, Inc. is an Equal Opportunity / Affirmative Action Employer. Our Affirmative Action Plan is available upon request at 800-217-0025. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer Veterans / Disabled. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A / S
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