Patient Care Coordinator

Patient Care Coordinator

The role of the Patient Care Coordinator is to serve as a liaison between the clinical staff and the patient while the patient is under the care of CCRM and to ensure that there are no gaps in the patient's experiences, clinical care, or administrative needs.

The Patient Care Coordinator demonstrates knowledge and skills in the care of their fertility patients. The Patient Care Coordinator works with the Nurse Coordinators to facilitate care for the fertility patient. This position reports directly to the Nurse Manager and takes daily direction from the Nurse Coordinators / Physician / Nurse Manager and Assistant Nurse Manager.

CCRM is an industry leading pioneer in fertility science, research and advancement, offering access to national network of award-winning physicians, a full suite of fertility services, innovation technology and cutting edge labs. CCRM is currently comprised of eleven locations spanning the U.S. and Canada with growth planned for continued network development on a domestic and international basis. CCRM is proud to assist in building all kinds of families.

ESSENTIAL FUNCTIONS

• Meet with new patients along with the nurse.
• Provide next step instructions to the patient regarding workup items ordered by the physician after the initial physician consult. If immediate cycling is anticipated - will refer to primary RN. Will initiate workup checklist and chart audit and sign out to RN when patient has been established and treatment plan is finalized.
• Track and audit all patient consent forms through completion. Alert RN if deficiencies are noted.
• Track patient workup status to ensure current pre-conceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) have been completed. Follow up with patient regarding any missing consents / medical reports / lab workup.
• Send abnormal labs to RN to review with physician.
• Send all normal preconception lab results to patient via secure portal.
• Transcribe, enter and verify data from source documents into the electronic medical record in an accurate and timely manner.
• Fax patient prescriptions and prescription refills as directed by RN.
• Perform chart audits for weekly ART meeting, confirming with RN that all treatment care plans are complete and accurate.
• Monitor nurse team flags for nurses on team and facilitate flag completion as needed.
• Answer patient calls and emails that are within scope of practice and document action taken in patient EMR.
• Work with Nursing Leadership to act as a liaison for difficult situations and patient issues.
• Route patient questions, problems, complaints, and concerns to appropriate personnel.
• Oversight of processes, implementation of processes to ensure that the ART process runs smoothly for patients.
• Other duties as assigned.

REQUIRED QUALIFICATIONS :

Education and Experience

WORK ENVIRONMENT

This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones and photocopiers; scanners; filing cabinets.

While performing the duties of this job, the employee is regularly required to communicate, see and hear. The employee is frequently required to sit; will occasionally stand and / or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

EQUAL EMPLOYMENT / ANTI-DISCRIMINATION

CCRM is an equal opportunity employer and does not discriminate on the basis of Race, Color, Religion, Creed, National Origin, Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including transgender status), Physical or Mental Disability, Marriage to a Co-Worker, or for anyone engaging in Protected Activity (opposing a discriminatory practice or participating in an employment discrimination proceeding). Additionally, this employer does not tolerate any employees engaging in discriminatory behavior based on any of the aforementioned protected classes.

PRE-EMPLOYMENT REQUIREMENTS

All offers of employment by this employer are conditional upon the incumbent's successful completion of pre-employment screenings, including a criminal background check, drug screen, educational and prior employment verification, professional reference checks, and verification of the incumbent's eligibility and authorization to work in the United States.

This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Monday though Friday, working 8am-4 : 30pm; rotate weekends and holidays with other staff members

This is s full time benefitted position, working 40hrs / week