PROGRAM MANAGEMENT I - Operations Manager - 1496.

Department Information

This position is only open to current, permanent Colorado state residents.

Be BOLD and make a real difference . . .

Do you desire a career that provides you with opportunities to improve the world around you? The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado residents. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. Our tobacco-free campus offers free parking and is conveniently located near RTD bus lines, Glendale City Set, and the Cherry Creek bike path. In addition to a great location and rewarding, meaningful work, we offer:

• Flexible workplace
• Employee wellness programs and facilities
• Extensive internal professional development opportunities on a wide variety of subjects
• Bike to work programs, including access to storage lockers and bike racks
• Distinctive career advancement opportunities throughout the State system
• Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
• Medical and dental health plans
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus generous personal time off
• Mentoring program with opportunities for mentors and mentees
• Tuition assistance for college level courses including Masters degree programs
• Excellent work-life programs, such as flexible schedules, and
• A variety of employee resource groups
  
  

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Description Of Job

The Work Unit:

This position is housed in the Office of the State Registrar of Vital Statistics, an office housed in the Center for Health and Environmental Data (CHED). The Office of the State Registrar of Vital Statistics is responsible for the stewardship and preservation of Colorado vital records, which includes birth and death records. This position is housed in the Vital Records Operations section, which functions to provide the registration, modification, and certification of Colorado vital event records.

This section seeks to serve Colorado vital records customers by receiving, processing, and fulfilling vital records registration, modification and certification requests that are received in-person, by mail, e-mail, through the web, and fax, using paper and electronic systems, in accordance with Colorado statutes and regulations, and the policies, processes and procedures of the Office of the State Registrar of Vital Statistics.

What You'll Be Doing

The purpose of this position is to oversee and manage the Operations section of the Vital Records program in accordance with established customer service standards, high efficiency and effectiveness of operations in terms of cost and time, and adherence to the statutes, regulation, and the policies, processes and procedures of the Office of the State Registrar. The Operations Section consists of about 17 FTE, most of which work directly with customers, including local vital records offices and Coloradans seeking to purchase certificates and modifications to Colorado vital records.

This is a second level supervisor position, which requires the oversight of the supervisors of the following Operations Section units: 1) The Birth Registration & Modification Unit 2) The Death Registration & Modification Unit 3) The Certification Unit. This position report directly to the State Registrar, who oversees the Office of the State Registrar of Vital Statistics and is also the Vital Records Program Manager.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

NOTE: To be considered for this position, your application must clearly demonstrate that you meet one of the following options outlining the requirements needed for consideration:

OPTION 1: Experience Substitution

• Eight (8) years of full time experience in supervising staff which includes but is not limited to: reviewing quantity and quality of work, coaching, interviewing, establishing, maintaining & revising customer service standards, creating action plans, tracking productivity, creating and updating policy, procedure and process documents, creating and running recurring and ad-hoc reports.
  
  

OR

OPTION 2: Combination of Education AND Experience

• Graduation from an accredited college or university with a bachelor's degree in management, public administration, records management, statistics, regulatory compliance or a closely related field of study.
  
  

AND

• Four (4) years of full time experience in supervising staff which includes but is not limited to: reviewing quantity and quality of work, coaching, interviewing, establishing, maintaining & revising customer service standards, creating action plans, tracking productivity, creating and updating policy, procedure and process documents, creating and running recurring and ad-hoc reports.
  
  

OR

OPTION 3 (Advanced Education Substitution)

• An advanced degree from an accredited college or university in management, public administration, business, records management, statistics, regulatory compliance or a closely related field of study.
  
  

A copy of your transcript must be submitted at the time of application (Unofficial transcripts are acceptable.)

Preferred Qualifications And Essential Competencies

The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

• Demonstrated experience working in a vital records office.
• Relevant years of State service shall be considered.
• Demonstrated experiences creating and maintaining team work structures, systems and processes.
• Demonstrated proficiency convening and collaborating with internal teams, technical professionals, and national, state, and community partners.
• Demonstrated experience(s) resolving escalated customer service issues.
• Strong conflict-resolution skills.
• Strong customer and staff problem-solving skills.
• Demonstrated experience working in an in-person and phones customer service setting
• Ability to fluently speak and write in Spanish.
• Prior experience in a public or community health setting or vital statistics organization.
• Excellent organizational skills; the ability to set, track, and accomplish priorities, goals, and timetables to achieve maximum productivity, knowing the status of activities at all times.
• Experience advising others on effective communications techniques.
• Initiative and self-management; the passion and ability to dive into the work, prioritize appropriately, and accomplish tasks within established timeframes.
• Strong analytical skills; the ability to synthesize, interpret, and report on complex or technical information, collect and research data.
• Strong attention to detail; ability to apply care, thoroughness, and high quality to every task using a concern for all areas and people involved.
• Excellent skills in persuasion, negotiation and influence, including the ability to navigate in a complex environment, weigh the interests of diverse stakeholders, and justify decisions based on best practices and analysis.
• Ability to pay close attention to detail.
• Ability to adapt quickly to change and easily consider new approaches.
  
  

Conditions Of Employment

• A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide the Colorado Department of Public Health and Environment Human Resources office with an official disposition of any charges.
• Critical Status: Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
  
  

Supplemental Information

A Complete Application Packet Must Include

• A completed State of Colorado application and answers to all supplemental questions.
• Please include a cover letter.
• A copy of your transcripts, if using education to qualify for this announcement. (Unofficial copies accepted).
  
  

The Selection Process

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
• Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.
  
  

Appeal Rights:If you receive notice that you have been eliminated from consideration for the position or that as a result of no longer being considered, you were discriminated against, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. If an applicant seeks to have an allegation of discrimination reviewed by the Board, that person must file an appeal (petition for hearing) within 10 days of the action or receipt of any final written selection decision. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.

ADAAA Accommodations

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at cdphe.humanresources@state.co.us or call 303-692-2060, option 5.