Business Analyst

Overview of Organization

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization dedicated to supporting the success of small businesses in Colorado. We provide access to capital for entrepreneurs who are unable to secure traditional financing. Our primary focus includes business owners who may be low-to-moderate income, minorities, women, or veterans. We are committed to creating meaningful community impact in Colorado’s communities by offering equitable and affordable business financing solutions for those who are underserved by the mainstream financial system.

At CEF we see our community impact through job creation, wealth building among disadvantaged populations, and the growth and long-term success of the businesses we support. Small businesses are the backbone of our economy — driving innovation, creating jobs, and strengthening communities.

Small business owners across Colorado turn to CEF when they’re ready to seek financing but have been unable to obtain loans from traditional resources such as banks. As a certified Community Development Financial Institution (CDFI), CEF provides loans, grants, and no-cost business coaching to help entrepreneurs launch, grow and thrive.

Overview of the Position

The Business Analyst role at CEF will be a key member of the Operations Team supporting all other departments (Lending, Credit, Loan Administration and Finance, Data, and Strategy, People & Culture and Executive) with system and operational workflows. The candidate in this role will be highly effective in aligning business processes with internal technology systems to achieve higher outcomes. Additionally, the role will excel in identifying areas for improvement across the organization’s departments and existing systems.

CEF offers a hybrid work environment with a blend of in-office and remote work. Candidates must be based in Colorado and can expect to work in the office two to three days per week. As an established CDFI, we offer the following:

• Health, vision, dental and life insurance, paid parental leave, as well as short-term and long-term disability coverage. CEF also offers a monthly hybrid work stipend, and a 403b retirement plan with employer match up to 5% of an employee’s contribution. Our paid time off policies include ten (10) paid holidays per year, paid vacation, and paid health and wellness time.

On a given day, your work might include:

System Management and Support:

• Provide continuous technology support for all organizational systems, ensuring their functionality, performance, and alignment with business needs.
• Administer, configure, and optimize CRM software to ensure its effective use across all teams. Provide support and training for internal users as needed.
• Implement system enhancements, updates, and integrations to improve efficiency for internal staff.
• Collect, analyze, and interpret data from various sources, including financial reports, market research, and internal business processes.
• Leverage programming languages such as SQL or Python to extract, manipulate, and analyze data from various systems to inform decision-making and business strategies.
• Identify ways to enhance current workflows and propose creative solutions to leverage system capabilities for end users in conjunction with the Director of Business Operations.

Project and Key Stakeholder Management:

• Implement AGILE methods to manage multiple active projects/tasks, communicate updates on progress and roadblocks effectively to the Director of Business Operations.
• Design and develop regular and ad-hoc reports using analytics tools to track key performance indicators (KPIs) and provide actionable insights to leadership.
• Work collaboratively within various departments to ensure ongoing support of business needs and organizational goals.
• Develop user manuals, documentation, and training materials for systems and processes to ensure consistent usage and understanding.
• Other duties as assigned.

Our ideal candidate will have:

• Bachelor’s degree in Business Administration, Information Technology, or a related field
• A minimum of two years prior experience in a Business Analyst or equivalent role focused on system support and analysis
• Experience with analytics tools (e.g., Power BI, Tableau, Excel) for reporting and data visualization
• A proven record of providing exceptional customer service and assistance with business systems

Knowledge, Skills and Abilities

• Flexibility and agility to collaboratively work with a broad range of cultures, personalities, and work styles
• Self-motivated and able to follow through in completing high-quality, detailed work with minimal supervision
• Strong knowledge of SQL or Python and experience working with databases and querying data
• Familiarity with CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics) and their configuration and customization.
• Capacity to prioritize multiple responsibilities to meet internal and external deadlines
• Focus on continuous process improvement and efficiencies
• Professional demeanor combined with strong written and verbal communication skills

Workspace/Physical Requirements

• CEF is a hybrid workplace; this position will work on-site in the main CEF office two to three days per week
• Prolonged periods of sitting at a desk and working on a computer
• Internet services to ensure work responsibilities can be fully met on remote workdays (CEF provides basic equipment)
• Ability to work in a fast-paced environment and adjust to shifting priorities as needed to meet the needs of our staff and customers

At Colorado Enterprise Fund, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.