What are the responsibilities and job description for the Refractive Surgery Counselor position at Colorado Eye Institute?
Overview
The Refractive Surgery Counselor plays a crucial role in delivering exceptional patient care and customer service, guiding individuals interested in laser vision correction through the consultation and scheduling process with professionalism and empathy.
Responsibilities
- Provide exemplary customer service and patient care, ensuring each individual feels valued and supported throughout their interaction with the practice.
- Foster a welcoming atmosphere for refractive patients and visitors, always maintaining a positive and professional demeanor.
- Manage incoming calls, schedule consultations, and accurately input and update patient information in the database system.
- Collaborate with the refractive team to optimize patient flow and treatment plans, conducting diagnostic testing and assisting with laser vision correction calculations.
- Conduct thorough patient counseling sessions, addressing needs, financial considerations, and scheduling refractive procedures with sensitivity and expertise.
- Authorize medications, process prior authorizations for medications, and communicate with pharmacies.
- Oversee administrative tasks, including paperwork completion, financial arrangements, and adherence to pre and post-operative instructions for procedure patients.
- Assist with laser vision correction procedures. Laser operation certification training will be provided.
- Maintain inventory of office and procedure room supplies, promptly reporting to management for restocking as needed.
- Contribute to marketing and business development efforts, both internally and externally, to promote the practice's services and enhance patient engagement.
- Adhere to all instructions provided by management, while also proactively identifying areas for process improvement and efficiency optimization.
Physical Demands:
- Qualified individuals requiring accommodations under the Americans with Disabilities Act are encouraged to inform us at the time of application, to ensure that necessary arrangements can be made to facilitate the performance of required duties and tasks.
Join our team as a Counselor where you can make a meaningful impact on the lives of others while growing professionally in a supportive environment.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Free parking
- Health insurance
- Opportunities for advancement
- Paid time off
Medical Specialty:
- Ophthalmology
- Surgery
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18
