Assistant General Manager

About Us

Colorado Home Services (CHS) is a local veteran owned home services provider founded in 2003. Specializing in residential electrical contracting, whole house fans, and home ventilation, CHS goes beyond standard offerings to enhance customers’ quality of life. Our commitment to excellence is reflected in our stellar customer service reputation, supported by extensive experience and knowledge in home ventilation systems. We value honesty, hard work, motivation, and consistency along with a desire to learn. CHS is a dynamic company that values and cultivates a strong team spirit. Join CHS to be a part of our mission to create homes that are not just comfortable, but also sustainable and resilient!

Mission of the Job

To drive the strategic and operational excellence of Colorado Home Services (CHS), a rapidly growing residential services business specializing in energy efficiency electrical upgrades and other home improvements, by working closely alongside the business owner while implementing a proven residential services playbook and harnessing a high-performance culture for the next horizon of growth.

Role Summary

The Assistant General Manager will oversee the P&L and will be the driving force behind CHS's continued expansion and operational efficiency. This role demands a decisive, quick-learning leader capable of managing all facets of the business, including sales, marketing, administration, personnel management, and operations. Size and scope of leadership includes 16-20 field technicians executing 5,000 home visits annually in 8 vehicles, a $3.5M revenue P&L, and 20 relationships with general contractor, municipal, and government clients.

You will directly oversee the Office Manager, Operations Manager, and Sales Manager, providing strategic direction, coaching, and integration. The first year will be focused on mastering and implementing a comprehensive residential services playbook with the guidance of third-party content and coaching staff, and developing your team to achieve ambitious growth targets. Leveraging proven management frameworks and directives will ensure the full integration with our operating model in preparation to take a larger leadership role and P&L ownership upon proven performance.  This position is ideal for a highly disciplined individual with a structured approach to operations and strong transformational leadership capability, preferably with a military or similar background.

Key Responsibilities:

Strategic Leadership & EOS Implementation:

• Lead the implementation and ongoing utilization of the Entrepreneurial Operating System (EOS) framework across all departments.
• Develop and execute strategic plans to achieve company goals and objectives.
• Utilize the company playbook to standardize processes, implement initiatives, and drive consistent performance.
• Conduct regular leadership team meetings to track progress and address issues.

Operational Excellence:

• Oversee all operational aspects of the business, ensuring efficiency and effectiveness.
• Optimize scheduling, dispatch, and resource allocation to maximize productivity.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Ensure adherence to safety and quality standards.

Team Leadership & Development:

• Provide coaching, mentoring, and performance management to direct reports (Office Manager, Operations Manager, Sales Manager).
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify and develop high-potential employees through robust internal and third party training plans and opportunities.
• Ensure that all staff are following the standards of the company playbook.
• Identify hiring needs and collaborate with Recruiting Manager on staffing plan for the year.

Sales & Marketing Oversight:

• Collaborate with the Sales Manager to develop and execute sales strategies.
• Monitor sales performance and identify opportunities for growth.
• Work with the marketing team to enhance brand awareness and generate leads.

Financial Management:

• Monitor financial performance and ensure adherence to budget.
• Make decisions to manage the company P&L.
• Analyze financial data to identify trends and opportunities.
• Implement cost-control measures as needed.

Customer Satisfaction:

• Ensure exceptional customer service throughout all interactions.
• Address customer concerns when escalated and resolve issues promptly.
• Implement strategies to enhance customer loyalty.

Required Character and Attributes:

• Decisive and Quick-Learning: Ability to make sound decisions in a fast-paced environment.
• Structured and Disciplined: Preference for organized operations and adherence to established processes.
• Leadership and Coaching: Ability to inspire and develop a high-performing team.
• Problem-Solving and Analytical Skills: Ability to identify and resolve complex issues.
• Adaptability and Resilience: Ability to thrive in a dynamic and rapidly growing environment.
• EOS Familiarity (Preferred): Understanding of the Entrepreneurial Operating System is a significant advantage.
• Military or Military-Like Background (Preferred): Demonstrates a strong work ethic, discipline, and leadership skills.
• Technological Proficiency: Ability to utilize software and digital platforms efficiently.

Key Competencies:

• Small Business Common Sense
• Operational Management
• Leadership and Team Development
• Customer Focus
• Problem-Solving
• Communication and Interpersonal Skills

Reporting Structure:

This position reports directly to the Business Owner.

Additional Compensation: Bonus and commission opportunities based on performance

Job Type: Full-time exempt (40-50 hrs per week expected)

Benefits:

• 401(k) with 3.5% employer match
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• HSA Account
• Supplemental insurance

Colorado Home Services is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status