Human Resources Systems Support

POSITION INFORMATION

Job Code: R43223
Full Time Salary Range: $59,180.00 - $85,811.00

FLSA Status: Non-Exempt

Click here for information on employee benefits.

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

General Statement Of Duties:
Position supports technology systems maintained by the Human Resources Division of the Colorado Judicial Department. This position performs a variety of duties including, but not limited to, user support and training, application, and enterprise system support, troubleshooting software issues, account maintenance and report development.

ADDITIONAL COMMENTS

Hybrid Work Model

This position is within the Human Resources Division of the State Court Administrator's Office and offers a hybrid work schedule (combining on-site and remote) recognizing the balance between professional productivity and personal well-being. Enjoy the flexibility of a hybrid work schedule, blending remote work with in-office collaboration for the perfect work-life integration

Competitive Salary Range

The intended salary for the position is $4,788 - $5,746 per month. All offers will be based on the online application, and will consider a variety of factors including relevant experience, budget availability, and equity analysis. Resumes and cover letters are optional. Please include all experience you wish to be considered in the selection process.

Career Growth & Development

Advance your career in an environment that supports continuous learning, mentoring, and professional development.

Key Qualities for this role:

A strong understanding of Human Resources Systems, data managements and software troubleshooting.

This candidate should value an attention to detail and have the ability to meticulously manage data accuracy.

Clear and effective communication with both technical and non-technical stakeholders is a plus.

A focus on providing high quality customer support and assistance to system users is also a plus.

A willingness to learn and adapt to new technologies and processes is a key quality for this role.

ESSENTIAL FUNCTIONS

Understands and follows Human Resources operating procedures to ensure that technical solutions match user needs in an appropriate manner.

Monitors support line incidents and service requests. Provides first tier support to assist users with system questions or issues, troubleshoots errors and alert messages.

Assists with user communication and outreach.

Acts as a training resource for users on the use of departmental systems based on existing training materials. Documents training of staff.

Assists in creating and updating training documents.

Maintains system accounts including adding, editing and removal of users. Configures users for role.

Updates and adds system data as needed.

Assists in testing functionality and performance of existing systems.

Works collaboratively with vendors and other departments to provide solutions for business requirements.

Assists in creating and updating system reports.

Performs project tasks as needed.

Attends meetings and trainings as required.

Performs other duties as assigned.

ESSENTIAL FUNCTIONS CONT.

Supervisor Responsibilities:
Job has no responsibility for the direction and supervision of others.

HUMAN COLLABORATION
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

FREEDOM TO ACT & IMPACT OF ACTIONS
Receives General Direction: Employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

KNOWLEDGE & SKILLS
Full-performance: Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others.

FISCAL RESPONSIBILITY
Position has no fiscal responsibility.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE EQUIVALENCY
Graduation from an accredited college or university with a bachelor’s degree in computer science or related field.

OR

Five (5) years of professional computer/IT technical support experience.

WORK RELATED EXPERIENCE
One (1) year of professional computer/IT/Human Resources technical support experience in Human Resources related systems.

LICENSES AND CERTIFICATIONS
None

Work Environment
Good-Relatively free from unpleasant environmental conditions and/or hazards.

Physical Effort Requirements
Sedentary Work- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

Work Location
Office or similar indoor environment.

Exposures
None