Manager of Operations and Technology

ANNOUNCEMENT OF POSITION VACANCY

Title (Function): Manager
of Operations and Technology
Department: Residence
Life
Reporting To: Assistant
Director of Operations
FLSA Status: Exempt
Compensation: $52,300.00. Commensurate with education and experience. Excellent health and retirement benefits package: Click here for more information!
Open Date: 04/16/2025
Close Date: 05/04/2025 11:59 PM MST

SECTION
I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power -The strength to act collaboratively with individual agency to achieve our goals

SECTION II - THE SEAT

At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the "right seats" in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats.

OVERVIEW
AND SCOPE OF TEAM AND/OR TASKS

The Manager of Operations and Technology
participates in the overall administration and management of Residence Life. In
collaboration with Assistant Director of Operations, ensure delivery of
consistent high quality customer service and efficient overall office operations.
Monitor and evaluate office functions, report on progress, communicate issues
and recommend solutions to office leadership.

Team & Tasks:
This position reports to the Assistant Director of Operations.

Oversee Residence Life
Front Desk Staff
Supervision and Training:

• Oversee daily operations at the front desk, ensuring adherence to policies and procedures.
  
• Foster a positive team environment that encourages collaboration and professional growth.
  
• Conduct performance evaluations and set individual goals for front desk staff.
  
• Develop and implement comprehensive training programs for front desk staff.
  
• Provide ongoing coaching and feedback to enhance team performance.
  
• Train staff on new technology and troubleshoot issues as they arise.
  
• Create and manage front desk staff schedules to ensure adequate coverage during peak
  
  Office
  Operations
  Housing Operations
  
• Manage housing applications, exemption requests, and room assignments, utilizing professional judgment to assess exemptions based on documentation and insights from other departments.
  
• Approve room changes for students in exceptional circumstances.
  
• Coordinate early arrivals, housing extensions, and key processes for specific student populations, including ADA, Gender Inclusive, Greek, ISEP, NSE, Bridge, and athletics.
  
• Bill students for sanctions they receive in conduct meetings.
  
  Customer Service
  
• Provide accurate, patient, and consistent customer service via phone, email, and in-person interactions with students, families, and the university community.
  
• Compose clear and professional correspondence with students and parents as needed.
  
  Departmental Collaboration and Process Improvement
  
• Participate in decision-making regarding departmental operations, housing assignments, and application processes, recommending improvements when appropriate.
  
• Support the development of effective policies and maintain an up-to-date policy and procedures manual.
  
  Event Coordination
  
• Assist with Fall move-in by organizing scheduling software and managing volunteers and paid assistance.
  
  Budgetary Duties
  
• Assist with departmental and student employment budgets.
  
• Manage inventory and office supply orders.
  
• Reconcile purchasing documentation.
  
  Assist
  the Assistant Director of Operations
  Occupancy Report Preparation:
  
• Compile and analyze occupancy data for regular reporting.
  
• Provide insights that support strategic decision-making by leadership.
  
  Support for Leadership Tasks:
  
• Undertake various administrative tasks as directed by upper management.
  
• Facilitate communication and coordination among departments to enhance operational efficiency.
  
  Duty
  Coverage
  
• Serve as on-call contact for campus emergencies through Admin Duty Rotation, generally every one out of five weeks.
  
• Sexual Assault Response Team member.
  
  ACCOUNTABILITY
  TO RESULTS
  The Manger
  of Operations and Technology supports the effective management and development
  of Residence Life operations, focusing on consistent, professional
  communication with residents and the university community, front desk staff,
  and budget management.
  
  Oversee
  the assignments of approximately 3,000 on-campus students, ensuring processes
  for housing assignments are up to date and correct
  
  Supervise
  front desk student staff, ensuring they are well-trained and informed on the
  latest policy updates given by the University
  
  Maintain
  and update the 3,000 on campus student accounts in StarRez, Maxient, and Banner
  systems
  
  SECTION III - OUR DESIRES FOR RIGHT FIT
  
  For the success of our mission and our teams, we desire to have individuals who are a "Right Fit" in our seats. We define "Right Fit" as those who embrace our culture, demonstrate our values, understand the seat and what is required. We seek individuals who want this seat, desire to be a part of a bigger vision and have the capacity to be a successful member of our CMU team.
  
  CAPACITY
  REQUIREMENTS
  
• Demonstrated commitment to providing high quality customer service
  
• Strong organizational and interpersonal skills
  
• Aptitude to learn and employ technology
  
• Ability to work independently and to implement solutions effectively without direct supervision
  
• Demonstrated decision making abilities
  
  ESSENTIAL
  EXPERIENCE FOR RIGHT FIT
  
• Experience: One or more years in higher education
  
• Education: Bachelor's degree
  
• Desired Expertise: Prior supervisory experience, previous budget responsibilities, and crisis or emergency management.
  
• Software Expertise: Experience using StarRez or an equivalent housing software, Student Information System, preferably
• Banner, and Cascade and/or HTML. Needs comprehensive MS Excel and Word skills.
  
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.
  
  DIRECT INQUIRIES CONTACT: Emily bollinger, ejbollinger@coloradomesa.edu
  
  HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:
  
• Cover letter
  
• Resume
  
• Include the name, phone number, email address and relationship of at least three professional references who can attest to your ability to perform the job you are applying for. Professional references should include at least one current or former supervisor. Professional reference may also include current or former employers, colleagues or other professionals who have first-hand knowledge and can recommend you for employment.
  
• Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire)
  
  ABOUT COLORADO MESA UNIVERSITY
  A comprehensive university in Grand Junction, Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus. As western Colorado's largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its technical college, CMU Tech, and via online offerings.
  
  Colorado Mesa University serves as the primary intellectual and cultural center of western Colorado and promotes the exchange of ideas that are of regional, national, and international importance. Founded in 1925, it is a dynamic university enrolling 10,000 students at the associate, baccalaureate, and graduate levels.
  
  At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they will encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that supports students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands.
  
  The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you will not have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, rafting, and a mountain resort that's less than 45 minutes from campus for skiing, snowboarding, and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado's best kept secrets.
  
  Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.
  
  Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed.

  
  Colorado Mesa University
  
  Attn: Human Resources Office
  
  1100 North Avenue
  
  Grand Junction, CO 81501

  
  970.248.1820