Competitive Administrator - Central

CLUB VISION:

“To be the heart behind the crest.” 

At Rapids Youth Soccer, we focus on whole player development, both on and off the field. We strive for players to develop a lifelong love of the game and use the skills learned through their time with Rapids to allow them to be successful in all they desire to achieve.   

POSITION VISION: 

To oversee and own all aspects of operating and coordinating the Rapids Central 8U-10U Select and 11U-19U Competitive program. 

CORE VALUES:

1. Win Within - Being the best is the only way forward, at everything we do personally, or as a Club. Support the objective of becoming a destination youth soccer club and elevating the leadership and Club as national thought leaders for the game of soccer and the business of soccer.
2. In and Up - Constantly looking to develop ourselves and those around us, working to raise the overall quality and impact of everyone we work with, inside and outside the organization. Collaborate with the Central Regional Manager and other administrators in an effort to continually improve the Central competitive program.
3. Keep it Simple, Keep it Small - Work to simplify big thoughts, large expectations, ambiguous strategy into strategic and clubwide execution.
4. Enjoyment First - Stay positive and know that with adversity, comes growth. Find joy in the challenging, the small details, the strategy, and the day to day operations of the Central competitive program. Keep the role fun and keep the joy of the organization at the forefront. 
5. Moment of Truth - Recognize that Every Moment Matters in all interactions with staff, members and coaches within the program. Strive to create remarkable and memorable experiences with all that interact with you.
6. Own It - Work within ambiguity of the role and own all roles and responsibilities within the Central competitive program. 

POSITION SUMMARY:

This position reports to the Central Regional Manager. The Competitive Administrator is responsible for making sure the competitive program not only meets but exceeds the needs expectations of CRYSC members, partners and guests. Additionally, this role needs to ensure programs and services within the region align with the overall mission, vision and strategy of CRYSC. 

The Central Competitive Administrator will oversee the administration and operations for the Central Region of Colorado Rapids Youth Soccer Club’s 11U-19U advanced level programs, including, but not limited to, creating a seamless registration and billing experience for new and existing members, exemplifying the ‘Heart Behind the Crest’ in all communications with members, partners and guests, and flawlessly managing field reservations and training schedules.

This individual should be forward thinking and proactive, creatively seeking new ways to offer services and improve the program to benefit CRYSC members, staff, and coaches. They must also be highly detail oriented, efficient, flexible, and growth oriented.

JOB FUNCTIONS:

Administration

• Execute all administrative duties across the 11U-19U competitive programs.
• Have an understanding of the 8U-10U Select program to help coordinate training schedules. 
• Strong understanding of multiple softwares including LeagueApps, GotSport, Soccer.com, etc. 
• Create competitive registrations and manage player/family accounts in LeagueApps. 
• Manage player profiles in GotSport. 
• Update and maintain accurate information that pertains to the Central competitive program on CRYSC’s website.
• Attend all staff meetings and any meetings pertaining to the 8U-19U advanced programs. 
• Work with the Technical staff to implement player placement, coach placement, team assignments, registration dates and program information.

Operations

• Act as the main operations point of contact for the competitive program. 
• Create training schedules for fall, winter and spring seasons; focusing on coaching conflicts and field availability. 
• Work with the Regional Manager to obtain park permits for each season. 
• Create home game schedules through the Colorado Soccer Association (CSA). 
• Oversee parent volunteers; Team Manager, Culture Keeper, and Team Treasurer. 
• Organize and lead training, weekly communication, as well as overseeing all in-season and offseason components of the program.
• Collaborate across programs and regions to support the overall operations of the club and step in when needed to assist others.

Communication/Customer Service

• Implement, maintain and exemplify a standard of superior customer service across all interactions with staff, members and guests.
• Respond to all emails and voice messages within 24 hours.
• Be available during all office hours to answer phone calls, assist members who visit the office, and assist staff members.
• Create a communication calendar for all ongoing communication to keep members informed.

Financials

• Ensure registration fees are correctly entered in the Club’s sports management system and reflected accurately on the Club website and other collateral. 
• Understand the components of registration fees to be able to effectively communicate with new and existing members, and effectively address billing questions/concerns.
• Maintain a pulse on the program’s past due accounts throughout the season and constantly work to collect outstanding balances. 
• Collaborate with the Regional Manager and Scholarship Committee to communicate the needs of families that require financial assistance and enter all finalized scholarships into player invoices.
• Submit accounts payable and purchase requests to the Regional Manager and Chief Operating and Financial Officer. 

Additional Qualifications

• Strong understanding of soccer.
• Must be able to consistently type 65 wpm.
• Excellent organization, verbal, and written communications skills. 
• Excellent people skills in a diverse environment.
• Ability to motivate others around you and work as a part of a team.
• Ability to lead a passionate and energetic team.
• Available weekends and nights as needed.
• Bilingual in Spanish preferred. 
• Be able to pass a comprehensive background check.

MARKERS OF SUCCESS:

• Excellent Customer Service - Consistently providing quick and accurate information via all platforms of communication. 
• Financial - Collect all balances due to Competitive accounts. 
• Constant Communication - Membership, staff, coaches, etc. are always aware of season requirements, timelines, and calendars. 

The Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Salary range $55,000-$58,000 based on prior experience and fulfillment of qualifications.

Interested applicants should submit their cover letter and resume to Stephanie House, stephanie.house@rapidsyouthsoccer.org, with ‘Central Competitive Admin’ in the subject line.