What are the responsibilities and job description for the Patient Care Coordinator: Existing Patient Scheduling position at Colorado Sleep Institute?
Colorado Sleep Institute
JOB TITLE: Patient Care Coordinator - Existing Patient Scheduling
COMPENSATION: $18 to $22 per hour
FULL TIME: 8AM to 5PM, Monday - Friday
BENEFITS: medical, dental & vision, matching 401k, PTO
Are you a customer service professional looking for a collaborative, patient- centered environment to call home? Do you pride yourself in providing excellent service over the phone? Do you rise to the occasion of a challenge with poise & professionalism? Then look no further, we may have the perfect position for you!
We are looking to hire a Patient Care Coordinator to join our Existing Patient Scheduling team. We are a comprehensive sleep center with locations throughout the front range and Frisco. Our Patient Care Coordinators help patients navigate the various appointments associated with treating sleep conditions. On the Existing Patient Scheduling team, you’ll have a variety of calls or texts to schedule appointments or relay messages from providers. You’ll educate patients on what to expect for their appointments, answer their questions and put them at ease with exceptional patient care. We’re looking for someone who can provide excellent patient care, think quickly to resolve issues that may arise and pays attention to detail.
As a Patient Care Coordinator, you will:
- Assist with telephone coverage, appointment scheduling, patient registration, and patient advocacy
- Act as a representative of the practice by providing high levels of customer service and efficiency throughout interactions with patients and referring providers
- Responds to patient inquiries via phone, text or patient portal
- Contacts patients to relay test results and treatment recommendations as directed by a clinical provider
To perform this job successfully, you will need:
- High School diploma required; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to multitask.
A little bit about us…
Colorado Sleep Institute is a comprehensive sleep center, meaning we take a 360-degree approach to sleep medicine. We provide the medical expertise for patients to be diagnosed & treated under one roof, from evaluation to testing and treatment. Our board-certified doctors and PAs evaluate patients, handing them off to our team of stellar sleep technologists for testing, followed by treatment by a consortium of doctors, PAs, PAP technologists, cognitive-behavioral therapists, and sleep dentists.
One of the many things that sets CSI apart from other sleep organizations in addition to the breadth of treatment options is a streamlined in-house approach. In addition to our team of clinical providers, we have a comprehensive durable medical equipment department or DME which coordinates PAP therapy appointments for patients and timely orders of the PAP machines and supplies. Working in conjunction with our DME team are our Patient Care Coordinators, Billing Coordinators, and friendly Front-Office staff.
CSI prides itself in being a one-stop shop for patients needing help with their sleep needs. We value a patient-centered culture and growth mindset, both for our patients and for our team. And, we like to have fun in the process!
Salary : $18 - $22
