What are the responsibilities and job description for the Strategic Customer Account Manager position at Colorado Springs Utilities?
Strategic Customer Account Manager
Who We Are... Colorado Springs created a four-service public utility for electricity, natural gas, water, and wastewater in 1924. As a municipal utility, we focus on exceptional customer service and low costs. We also prioritize environmental protection and community involvement, with employees volunteering over 10,000 hours annually.
The Strategic Customer Relations team at Colorado Springs Utilities seeks a consultative, customer-success-oriented professional to manage and enhance relationships with our largest business customers. You'll use your expertise in water, wastewater, gas, and electric utilities to lead strategic communications, account planning, rate modeling, project management, and implementation of energy and water management strategies. This role involves helping large business customers leverage data, trends, renewables, water conservation, and demand response programs to streamline energy usage, reduce costs, and increase satisfaction. Our team includes Account Managers and Economic Development Specialists dedicated to serving our business community.
Key Areas of Focus :
- Build and maintain long-term relationships with senior-level decision-makers and influencers
- Represent the organization and customers professionally, confidentially, and innovatively
- Resolve complex issues with customized solutions involving financial analysis, risk assessment, legal review, and technical utility knowledge
- Develop detailed rate models with multiple rates and projections for Electric and Gas Cost Adjustments
- Advocate for customer goals within the organization and facilitate optimal solutions for ambiguous issues
- Educate customers on utility-related topics and address their questions about industry changes
- Lead and contribute to continuous improvement initiatives, projects, and programs impacting business customers
- Manage relationships with strategic business segments and handle complex contract negotiations related to utility services
Who You Are... A successful candidate would have earned a Bachelor's Degree and have at least 5 years of account management experience in the utility industry, with a proven track record of building relationships with large, complex utility customers. Experience with electric and gas utilities is preferred. You possess strong data analysis skills, enabling you to drive actionable insights. Your excellent verbal and written communication skills ensure effective marketing and stakeholder engagement. As a critical and creative thinker, you are proactive in strategic business management and willing to challenge the status quo. Additionally, you have experience in delivering customer-focused solutions.
What does this opportunity offer? As a professional in these positions, you can build and maintain strong and trustworthy relationships with the largest organizations in our community and assist them in managing their utility contracts and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.
