CA - Assistant Manager

Position Summary: The Assistant Store Manager helps and supports the Store Manager with overseeing and maintaining proper store systems and procedures in order to maximize sales when Manager is present or not. This includes helping to develop and supervise superior employees; maintaining an atmosphere of fun, excitement and humor; promoting the philosophy that making money can be fun as well as a challenge. This is a Full Time position requiring a minimum of 36 hours per week including nights, weekends, holidays and a non-traditional work schedule.

Employees Supervised: Direct:5 or more sales associates Indirect: not applicable to this job

Primary Responsibilities and Essential Functions:

1. Sales and Customer Service

a. Entice customer/guest into store and to buy products.

b. Show customer/guest all available products.

c. Help customer/guest select products to purchase.

d. Collect payments for purchases, following company procedures for checks and credit card authorizations.

e. Work effectively with more than one customer at a time.

f. Resolve customer problems with tact and diplomacy.

g. Assist customer/guest with refunds and/or exchanges using tact and diplomacy and following company procedures.

h. Follow and enforce the Standard Operating Procedures (S.O.P.)

2. Picture-taking

a. Take picture using proper techniques and methods.

b. Process picture correctly.

c. Process pictures with heat pressing (certain stores only).

3. Staffing

a. Interview & hire with Manager. Train and motivate store employees.

b. Monitor, coach, appraise employee performance.

c. Schedule employee work shifts.

4. Training

a. Train employees in sales techniques, cash register use, camera and heat press operation, cash handling procedures, customer service skills,

company policies and procedures.

b. Train all employees on S.O.P. for your location.

c. Re-train staff when necessary.

5. Operations

a. Maintain company uniform standards in the store.

b. Supervise store employees.

c. Oversee appearance and cleanliness of store, displays, employees.

d. Maintain safety procedures.

e. Fill in when manager or crew members are unavailable.

6. Inventory

a. Maintain adequate inventory of supplies and keeps accurate, updated inventory records..

b. Maintain equipment in proper working order, replaces equipment when necessary.

c. Keep accurate records of equipment serial numbers.

7. Payroll

a. Run weekly payroll sheet, checking to be sure time cards are complete and correct.

b. Monitor employee sales and bonus structure.

c. Report all payroll and staffing changes to the home office payroll department.

d. Make sure all employees sign their time sheets each week.

8. Perform other duties as assigned or necessary.

Qualifications:

Education: High school diploma or equivalent; some college and/or training in motivation and management helpful.

Experience: Minimum of 1 year as an experienced as a sales associate with Colorvision International, Inc. or equivalent experience in other retail management position.

Certification/Licensure: none

Special skills: outgoing, friendly personality; able to lead, guide and motivate employees; strong interpersonal skills; excellent oral and written communication skills; conflict resolution skills; willing to learn; understanding of sales and payroll ratios; money-handling skills; computer skills; able to provide own transportation to fulfill requirements of the job, honesty and integrity, ability to work as a team with co-workers.

Other requirements: Requires a minimum of 36 hours per week. Able to work flexible hours as needed, including but not limited to covering other employee’s shifts when they call out, and successfully passing a background check.

Environmental Demands: Work is performed in small, confined space. Indoor stores are in temperature-controlled environments that are frequently noisy. Outdoor stores are subject to extremes of heat, cold, humidity and noise.

Physical Requirements: This job requires standing & walking for long periods of time, frequently walking up and down steps, reaching, bending, stooping, twisting, kneeling, lifting items up to 50 pounds with assistance, manual dexterity, carrying a camera with an attached strap worn around neck weighing approx. two (2) pounds, hearing and speaking understandably and ability to project voice over a crowd.

Mental Requirements: This job requires a positive, enthusiastic approach, good judgment, ability to entice guests to get their picture taken, ability to work under stress, ability to work with people from diverse backgrounds and cultures, reading, performing simple math functions, hearing and speaking understandably. It also requires the ability to cooperate and work as a team with co-workers.

Equipment/Machinery Used: The nature of this work generally requires use of a computer keyboard, camera, tripod, cash register, printers, fax machine, calculator, telephone, credit card machine, car, cleaning supplies, small hand tools, heat press, television monitor, vacuum cleaner.