FL Technician 1

Technical Support and Operations

• PC and Peripheral Support

• • Assemble, repair, and test PCs.

• • Install and configure operating systems and application software (Windows only).
  • Install and test CRT and LCD monitors.
  • Install, configure, and repair various printers.

• Point of Sale and Camera Systems

• • Install, configure, and troubleshoot point of sale systems.

• • Install, configure, and test analog and digital cameras.

• Network and Wiring

• • Perform network cabling, configuring, and troubleshooting.
  • Conduct occasional wiring and soldering (e.g., making special cables, specialized hardware).

• Customer Support

• • Provide phone support, including after hours and weekends on a rotating schedule.

• • Conduct on-site service to resolve technical issues efficiently.
  • Perform on-site installations for various technical equipment and systems.
  • Answer tech support line, solve quick problems, and dispatch calls to technicians.
  • Log calls, run performance reports, and follow up to ensure all service requests are resolved satisfactorily.
  • Maintain a sense of urgency to complete tasks promptly and effectively.
  • Be attentive to the needs of customers, ensuring their issues are resolved quickly and to their satisfaction.
  • Answer calls and troubleshooting after hours on an on-call rotating schedule.

• Travel

• • Extensive travel required, particularly from March to June.

• • Travel to support the annual setup of seasonal licensees and new installs.
  • Collaborate with the engineering department on new installations and system setups.
  • Ensure all technical equipment and systems are installed and configured correctly at various locations.

Other Duties

• Display pleasant, positive, and supportive behavior towards all personnel.
• Maintain a clean and organized work area.
• Follow all company policies as stated in the employee handbook.
• Ensure reliable transportation. Perform other duties as assigned.

Environmental Demands

• Work in various environments, including warehouses, office spaces, hotels, and outdoor locations like theme parks.
• Indoor locations are temperature-controlled and frequently noisy.
• Outdoor locations are subject to extremes of heat, cold, humidity, and noise.

Physical Requirements

• Ability to stand, sit, walk, and perform detailed work for long periods.
• Ability to reach, bend, stoop, twist, kneel, and lift items up to 50 pounds occasionally.
• Ability to climb ladders and scaffolding with stability, and crawl into small, elevated spaces.
• Manual dexterity
• Ability to hear and speak clearly.
• Ability to operate a motor vehicle with a valid driver’s license and follow traffic laws. (Required)

Mental Requirements

• Positive, enthusiastic approach; good judgment.
• Ability to work under stress and with people from diverse backgrounds and cultures.
• Ability to read, perform math functions, and communicate effectively.
• Not afraid of heights.
• Ability to cooperate and work as a team with co-workers.

Equipment/Machinery Used

• Various technical equipment and tools, cameras, computers, printers, cash registers, vehicles, dollies, shipping equipment, computer keyboard, fax machine, calculator, telephone, credit card machine, cleaning supplies, small hand tools, heat press, monitors, soldering iron.

• Interacting With Computers
• Communicating with Supervisors, Peers, or Subordinates
• Getting Information
• Updating and Using Relevant Knowledge
• Making Decisions and Solving Problems
• Organizing, Planning, and Prioritizing Work
• Repairing and Maintaining Electronic Equipment
• Documenting/Recording Information
• Processing Information
• Thinking Creatively

• Collaborate with others to resolve information technology issues.
• Conduct research to gain information about products or processes.
• Document operational activities.
• Install computer hardware.
• Install computer software.
• Maintain computer hardware.
• Modify software programs to improve performance.
• Monitor computer system performance to ensure proper operation.
• Provide recommendations to others about computer hardware.
• Provide technical support for software maintenance or use.
• Read documents to gather technical information.
• Recommend changes to improve computer or information systems.
• Resolve computer software problems.
• Supervise information technology personnel.
• Teach others to use computer equipment or hardware.
• Test computer hardware performance.
• Test software performance.
• Train others in computer interface or software use.
• Update knowledge about emerging industry or technology trends.

Physical Demands

the employee is occasionally Climb or balance; Stoop, kneel, crouch, or crawl; the employee is frequently Stand; Walk; Sit; the employee is regularly Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear;

Lifts Weight or Exerts Force Work Environment

the employee is occasionally Up to 10 pounds; Up to 25 pounds; Up to 50 pounds;

Vision

Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus;

Work Environment

• The employee occasionally works near moving mechanical parts
• Outdoor weather conditions
• Risk of electrical shock

Education and Experience

Basic Skills

• Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

• Speaking

Talking to others to convey information effectively.

• Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Writing

Communicating effectively in writing as appropriate for the needs of the audience.

• Instructing

Teaching others how to do something.

• Service Orientation

Actively looking for ways to help people.

• Coordination

Adjusting actions in relation to others' actions.

• Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

• Negotiation

Bringing others together and trying to reconcile differences.

• Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

• Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Troubleshooting

Determining causes of operating errors and deciding what to do about it.

• Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

• Operation and Control

Controlling operations of equipment or systems.

System Skills

• Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

• Time Management

Managing one's own time and the time of others.

• Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Desktop Computer Skills

• Databases

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

• Graphics

Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

• Internet

Using a computer application to create, manipulate, edit, and show virtual slide presentations.

• Navigation

Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

• Presentations

Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

• Spreadsheets

Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

• Word Processing

Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Required

• Computers and Electronics
• Customer and Personal Service
• English Language
• Telecommunications

Preferred

• Engineering and Technology

• Computer tool kits
  • Computer tool kits
• Desktop computers
  • Desktop computers
• Floppy disks
  • MS-DOS-bootable disks
• Hard disk arrays
  • Redundant array of independent disks RAID systems
• Mainframe computers
  • Mainframe computers
• Network analyzers
  • Network analyzers
• Notebook computers
  • Notebook computers
• Power meters
  • Power meters
• Punches or nail sets or drifts
  • Punchdown tools
• Reflectometers
  • Reflectometers
• Screwdrivers
  • Screwdrivers
• Special purpose telephones
  • Multi-line telephone systems
• Tape arrays
  • Digital tapes
• Wire lug crimping tool
  • Wire crimpers

• Web platform development software
• Operating system software
• Development environment software
• Data base user interface and query software
• Data base management system software
• Object or component oriented development software
• Enterprise resource planning ERP software
• Configuration management software
• Graphics or photo imaging software
• Enterprise application integration software
• Application server software
• Business intelligence and data analysis software
• Computer aided design CAD software
• Backup or archival software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
  • Veritas NetBackup
  • Disaster recovery software
• Desktop communications software
  • CrossTec NetOp Remote Control
  • Symantec pcAnywhere
  • Stac Software ReachOut
  • Remote control software
• Program testing software
  • JUnit
  • Hewlett Packard LoadRunner
  • Defect tracking software
  • Personal computer diagnostic software
• Project management software
  • Oracle Primavera Enterprise Project Portfolio Management
  • Confluence
  • Microsoft Project
  • Microsoft SharePoint
• Transaction security and virus protection software
  • McAfee
  • Encryption software
  • Symantec
  • Virus scanning software
• Analytical or scientific software
  • SAS
  • The MathWorks MATLAB
  • StataCorp Stata
• Desktop publishing software
  • Adobe Systems Adobe InDesign
  • Adobe Systems Adobe Distiller
  • Microsoft Publisher
• Electronic mail software
  • IBM Notes
  • Microsoft Exchange Server
  • Microsoft Outlook
• Internet directory services software
  • Domain name system DNS
  • Active directory software
  • Network directory services software
• Network monitoring software
  • Dartware InterMapper
  • Wireshark
  • Nagios
• Access software
  • Citrix
  • Mac HelpMate
• Administration software
  • SolarWinds
  • Element management software
• Data base reporting software
  • Microsoft SQL Server Reporting Services
  • SAP Crystal Reports
• Enterprise system management software
  • IBM Power Systems software
  • Splunk Enterprise
• File versioning software
  • Apache Subversion SVN
  • Git
• Filesystem software
  • Desktop partitioning software
  • Symantec Norton Utilities
• Financial analysis software
  • Oracle E-Business Suite Financials
  • Delphi Technology
• Helpdesk or call center software
  • Help desk software
  • Call center software
• Human resources software
  • Human resource management software HRMS
  • Oracle Taleo
• Information retrieval or search software
  • Information systems integration software
  • LexisNexis
• Object oriented data base management software
  • Hibernate ORM
  • PostgreSQL
• Office suite software
  • Google Drive
  • Microsoft Office
• Web page creation and editing software
  • Adobe Systems Adobe Dreamweaver
  • Facebook
• Word processing software
  • Microsoft Word
  • Google Docs
• Authentication server software
  • Password management software
• Calendar and scheduling software
  • Calendar and scheduling software
• Communications server software
  • IBM Domino
• Content workflow software
  • Atlassian JIRA
• Customer relationship management CRM software
  • Salesforce software
• Document management software
  • Adobe Systems Adobe Acrobat
• Expert system software
  • Ansible software
• Graphical user interface development software
  • Salesforce Visualforce
• Industrial control software
  • Supervisory control and data acquisition SCADA software
• Internet browser software
  • Internet browser software
• Internet protocol IP multimedia subsystem software
  • Voice over internet protocol VoiP system software
• License management software
  • License management software
• Metadata management software
  • CA Erwin Data Modeler
• Network operation system software
  • Remote install server software
• Network security or virtual private network VPN management software
  • Virtual private networking VPN software
• Platform interconnectivity software
  • Migration software
• Portal server software
  • Apache HTTP Server
• Presentation software
  • Microsoft PowerPoint
• Requirements analysis and system architecture software
  • Unified modeling language UML
• Sales and marketing software
  • Marketo Marketing Automation
• Spreadsheet software
  • Microsoft Excel
• Storage networking software
  • Media storage management software
• Transaction server software
  • Customer information control system CICS
• Video creation and editing software
  • Apple Final Cut Pro