What are the responsibilities and job description for the CLEARED IT PROJECT MANAGER position at Colossal Contracting, LLC?
Cleared IT Project Manager
Albany, NY (http : / / maps.google.com / maps?q=US Hwy Reservation Atomic Proj Schenectady NY USA 12309) Engineering
Description
Colossal Contracting, LLC is looking for Cleared IT Project Manager to support an ongoing contract onsite with our government customer in Albany, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee and will directly oversee a team of technicians providing preventive and remedial maintenance for all standard desktop devices and peripherals. The Project Manager will be responsible for ensuring that all tasks are completed in timely fashion, resources are allocated properly, and that the customer is satisfied with the ticket resolution support performed by the technician team. The candidate will be responsible for fostering and maintaining productive working relationships with government personnel. They will use excellent interpersonal skills to interact with end users, system and network architects and senior managers to communicate updates, perceived trends from analysis of relating tickets, and to convey solutions and workarounds. They will work in conjunction with an additional PM sitting at a separate location and will report to a Program Manager offsite.
Essential Duties & Responsibilities
- Ensure Computer Technicians are monitoring Remedy ticketing system and electronic mail software for incoming tickets and updates to existing tickets.
- Ensure that the responses to ticket items occurs, that they are timely, and that all tasks are tracked and allocated properly.
- Responsible for the response and execution of incoming service requests
- Prioritization of service requests and enhancement requests
- Perform technical writing and documentation activities
- Build client trust and respect, establish client relationships, and develop rapport with client
- Lead and facilitate all team meetings
- Work directly with Team Lead to address tickets and their priorities.
- Facilitate continuous improvement within the environment.
- Supplement technicians to complete ticket work if staffing is below the full staffing levels.
- Oversee the work areas at their respective site by maintaining a clean and organized workspace.
- Responsible for developing any reports required to track team performance including, but not limited to, daily site reports (attendance and ticket schedules), SLA performance, warranty status and random ticket audits.
- Responsible for conducting customer satisfaction surveys when requested.
- Other duties as assigned by the customer.
Requirements
Travel
Periodic travel to worksites in the same geographical region may be required as needed.
Position Type / Expected Hours of Work
This is a full-time position, Monday through Friday.
Job Type :
Full-time employee of Colossal Contracting, long-term contract.
Benefits Offered
Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 15 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team / family.
Check Us Out : www.Colossal-LLC.com
Qualified candidates please send resumes to Joseph Gros atcareers@colossal-llc.com
Salary Description
80,000-$100,000
Salary : $80,000 - $100,000
