What are the responsibilities and job description for the Medical Scheduler position at Colquitt Regional Medical Center?
ESSENTIAL FUNCTIONS:
Uses referral tracking system to schedule care based on clinical protocols.
Assures patients have all the information they need so they arrive on time and prepared for their appointment.
Maintains open communication with physician offices and hospital clinical departments regarding schedule changes.
Records accurate and concise messages according to practice protocols and directs patient clinical calls to the designated medical assistant. Adds detailed notes to accounts for special circumstances.
Accurately enters new and existing patient contact information into scheduling system.
Ensures patient receives new patient packet and other appropriate paperwork prior to appointments.
Follows up with failed electronic appointment reminders.
Assists with insurance verification and medical necessity reviews as needed.
Correctly cancels and reschedules appointments as needed and documents in the patient chart according to practice protocols.
Promotes positive interactions with patients, physicians, and coworkers- providing exceptional customer service at all times.
Ability to work in an ever-changing environment.
Ability to work schedule as assigned and work flexible shifts. Ability to arrive to work on time as work schedule dictates.
Performs any and all other job duties as assigned.
REQUIRED LICENSURE :
CPAR or CHAA preferred
Experience
Preferred- Previous registration or billing experience in a healthcare setting preferred.
Education
Required- High School or better
