What are the responsibilities and job description for the Front Desk Attendant - Golf Range position at Columbia Athletic Club?
Weekday shifts : 2:00 pm - 10:00 pm
Weekend shifts: Varies
Job Summary
Front Desk staff greets and welcomes customers as they enter the facility and provides them with general information regarding prices, programs, policies and procedures and the location of various offices and services within the facility. This position is also responsible for answering incoming telephone calls and routing calls to proper departments. Front Desk staff also sells tickets for buckets of golf balls; snack bar items and processes Front Desk cash or credit card for goods and services. Front Desk staff must have the ability to work effectively with minimal direct supervision and make competent decisions that are consistent with facility policies and procedures.
Work is reviewed in terms of guest and visitor interaction/satisfaction, knowledge of facilities, activities, and programs, and the ability to interact and communicate with people.
ESSENTIAL RESPONSIBILITIES Include The Following
Weekend shifts: Varies
Job Summary
Front Desk staff greets and welcomes customers as they enter the facility and provides them with general information regarding prices, programs, policies and procedures and the location of various offices and services within the facility. This position is also responsible for answering incoming telephone calls and routing calls to proper departments. Front Desk staff also sells tickets for buckets of golf balls; snack bar items and processes Front Desk cash or credit card for goods and services. Front Desk staff must have the ability to work effectively with minimal direct supervision and make competent decisions that are consistent with facility policies and procedures.
Work is reviewed in terms of guest and visitor interaction/satisfaction, knowledge of facilities, activities, and programs, and the ability to interact and communicate with people.
ESSENTIAL RESPONSIBILITIES Include The Following
- Promote the Columbia Super Range, Columbia Athletic Clubs facilities, programs, and lessons in keeping with our mission statement and core values.
- Excellent customer service is essential - it is our trademark and the primary responsibility of all Columbia Super Range employees. Cordially greet members and visitors as they enter the facility.
- Operate the computer access system and input general information as needed to verify membership status and record facility usage information.
- Schedules lessons in person and via the telephone for lessons, programs, and recreational events.
- Answers incoming telephone calls and provides general information as necessary. Routes call as necessary to the appropriate staff member. When called upon, accurately records written messages for staff members and assures that these messages are delivered in a timely manner.
- Responds to emergency situations throughout the facility. (These may require CPR or First Aid.)
- Keeping the work area clean & tidy at all times.
- Stocking food and beverage items as necessary.
- Ensuring the safe keeping of cash flow.
- Attends regularly scheduled staff meetings.
- Charge the appropriate fees for services rendered.
- Accurately operates cash register to process cash and charge transactions.
- Other duties as assigned.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is required to stand; walk; sit; use hands for instruction, computer. keyboards; climb stairs; talk, see and hear.
- The employee must occasionally lift and/or move up to 25 pounds.
- We have included the company’s Mission, Vision, and Core Values in this job description.
- This position will be evaluated on how well these are incorporated and reflected in this position.
- We inspire healthier lives.
- To be the best provider of health and lifestyle resources in every community in which we operate.
- Foster teamwork, personal responsibility, innovation, trust, and communication in our employees.
- Insist on excellence at every level.
- Work with passion, commitment, and enthusiasm.
- Conduct business in an ethical, honest and straightforward manner.
- Innovate by encouraging risks and embracing change.
- Pursue opportunities to learn, share information, and improve our perspective.
- Support the communities and neighborhoods that surround our businesses.
- Respect our legacy and keep reaching for the possibilities.
Salary : $17 - $19