Commercial Loan Onboarding Specialist

Summary: The Commercial Loan Onboarding Specialist is responsible for ensuring the accuracy of the information booked on the Bank’s core system as reflected on the Booking Form, and/or Change Form for all commercial loans. Focus on improvements in data quality, reduction in boarding errors, cost savings, and a continued error-free commercial loan onboarding process. The incumbent will support the continuous improvement of Loan Servicing through reporting and maintaining documentation on process controls for loan onboarding. The Commercial Loan Onboarding Specialist will interact with Loan Servicing, Commercial Lending and others.

Job Responsibilities:

Loan Onboarding

• Ensures and coordinates timely and accurate onboarding and data updates in Bank’s core system for all commercial loans, including but not limited to, C & I, Commercial Real Estate, as well as specialized products like Construction Loans, Commercial Loan SWAPS, and other types of commercial products to meet Loan Servicing’s Service Level Agreements (“SLA’s).
• Verifies all information within Bank’s core system is accurate as outlined in loan documentation, Booking Form, and Change Form before the loan is passed to Commercial Loan Onboarding Specialist Quality Control.
• Notifies Closer or Lender, as applicable, of all errors through nCino Chatter and tracks data errors and time of resolve through reporting.
• Ensues commercial loan data is populated/formatted correctly for third-party leverage (e.g. Allied Solutions).
• Responsible for the daily loan booking quality onboard reporting to Commercial Loan Servicing Manager and others.
• Updates nCino once Loan is booked, amended or modified, as applicable.
• Serves as a point of contact for Bank’s core system related questions.
  
  

Customer Service

• Delivers an exceptional level of customer service with focus on the Bank’s Creed of Shared Values and Service Standards for Commercial Borrowers and APEX surveying.
• Continually monitors and resolves outstanding booking items to ensure SLA’s are met for Commercial Loan Servicing.
  
  

Job Knowledge and Compliance

• Suggests methods and corrective actions to improve quality standards for loan booking.
• Maintains booking procedures and reporting.
• Maintains a current knowledge and full understanding of relevant Bank policies and procedures and regulatory guidance including analysis of new and pending laws and regulations to maintain department compliance.
• Ensures compliance with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures.
  
  

Merger and Acquisition Support

• Actively participates in Bank acquisitions projects regarding Commercial Loan Servicing from data review to testing and integration as directed by Commercial Loan Servicing Manager and others.
  
  

Other Responsibilities

• Performs other job-related duties and special projects as may be assigned.
• Handles Salesforce cases in a timely, effective manner and within established SLA’s.
• Cross train with Loan Onboarding QC Specialist.
  
  

Job Requirements:

• Bachelor’s degree; in Business Administration or related field a plus;
• Three (3) to five (5) years’ experience in Commercial Servicing, Commercial Operations, or Commercial Lending;
• Working knowledge and understanding of commercial loan products, policies, procedures, and Federal regulations;
• Strong attention to detail;
• Ability to prioritize and manage work with good organization and time management skills;
• Demonstrated proficiency with computer software including MS Office applications, core banking systems, and other specialized software;
  
  

Columbia Bank and its affiliates is an Equal Opportunity Employer

Affirmative Action Employer/Males/Females/Protected Veterans/Individuals With Disabilities

This is a hybrid role, 3 days in the office with 2 days work from home based on business need.