Program Coordinator - Workforce Education Center (2 Positions)

Columbia Basin College is seeking a Program Coordinator to perform work specific to the Workforce Education Center (WEC) supporting workforce programs (Worker Retraining, Basic Food, Employment and Training, WorkFirst, Opportunity Grant, and Early Achievers Grant) and student support programs (Student Emergency Assistance Grant, Supporting Students Experiencing Homelessness, Free & Reduced-Price Meal, Travel Reimbursement, and Childcare Reimbursement). The Program Coordinator will support programs with front-end customer service, application processing, documentation, award processing, textbook lending, and purchasing/budgeting support.  This position reports to the Director for Workforce Education Center. 

This position closes January 26, 2025 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

• Provide front-end phone and reception customer service including: fielding questions, explaining documentation, setting appointments, facilitating appointments for other staff, and working with other staff to assure customer reception is functioning during all hours of operation;
• Process applications for WEC programs including: review for completeness, follow-up for more information, verify eligibility details, data entry, routing to Training Specialists for review, make award recommendations to training specialists; determine awards following established guidelines, and follow-up communication to notify applicant of eligibility;
• Generate, process, and review documentation including: communicating with students about needed documentation, creating forms necessary for BFET program participants, creation of award slips, updating database files, update tracking files, generate data for quarterly and annual reports, compile documents for audits and program reviews, converting paper documents to digital, and follow data security and confidentiality policies;
• Process WEC program awards by tracking and logging data, preparing and routing award slips, submitting to Financial Aid, and reconciling post-disbursement records;
• Manage the WEC lending library, including inventory oversight, textbook procurement, removal of outdated materials, coordination of lending and returns, budget management, consolidation of program lending lists, and recommending operational improvements;
• Make purchases and support budgeting including: purchase-card expenditures, reconciliations, expense tracking for multiple programs, receipt management, requisition/purchase order creation, database updates, and internal budget reporting;
• Give general program support including; providing work direction to student employees, coordinating with DSHS and ESD co-located staff, managing schedules and office supplies, recommending process improvements, participating in committees, and engaging in professional development; and
• Perform other related duties as assigned.

• High school diploma or equivalent; and
• Two (2) years clerical and/or customer service experience.

Preferred Qualifications

• Bilingual and biliterate in English and Spanish.

Yes, And/Teamwork: Foster a collaborative and positive approach to developing initiatives and supporting team goals;

Support for DEI: Champion equitable and inclusive practices, ensuring accessibility for all students and employees;

Accuracy: Monitor accuracy of own work; recognize and corrects errors. Maintain accurate records. Accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Customer Service Skills:  Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Communication Skills: Effective verbal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things; and

Professionalism: Consistently embodying integrity, ethical conduct, and dedication to the college's mission. Demonstrating reliability, honesty, and professionalism in all interactions while upholding confidentiality and adhering to professional standards.

This position is a full-time classified staff position. This position is overtime eligible and the typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. These positions are available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).   

CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
  
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
  
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources. 

OTHER JOB ELEMENTS:
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. 
  
PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

UNION CLAUSE:
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

Salary : $41,724 - $55,584