What are the responsibilities and job description for the Automotive Service Advisor position at Columbia Chrysler Dodge Jeep Ram?
About us
Columbia Chrysler Dodge Jeep Ram is a small business in Columbia, TN. We are professional, agile and challenging.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Lively atmosphere
- On-the-job training
Job Title: Automotive Service Advisor
Company Overview: Columbia Chrysler Dodge Jeep Ram is a reputable automotive service provider committed to delivering exceptional customer service and top-quality automotive solutions. We take pride in our team's expertise and dedication to exceeding customer expectations.
Position Overview: We are currently seeking a customer-focused and knowledgeable individual to join our team as an Automotive Service Advisor. The ideal candidate will serve as a liaison between our customers and the service department, ensuring a smooth and positive experience for all.
Responsibilities:
- Greet and assist customers in a professional and friendly manner.
- Listen to customer concerns and accurately document vehicle symptoms.
- Communicate effectively with technicians to relay customer information and ensure accurate diagnostics and repairs.
- Provide customers with detailed estimates of services and repairs, including labor and parts costs.
- Educate customers on recommended maintenance and necessary repairs.
- Schedule appointments and prioritize work orders to meet customer needs and service department efficiency.
- Keep customers informed about the status of their vehicle repairs and estimated completion times.
- Address customer inquiries and concerns promptly and professionally.
- Upsell additional services and accessories based on customer needs.
- Maintain accurate and organized service records.
Qualifications:
- Previous experience as an Automotive Service Advisor or a similar customer service role in the automotive industry.
- Knowledge of automotive systems, parts, and repairs.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with automotive service software and tools.
- Sales experience and the ability to upsell services.
- Team player with a positive attitude.
Education and Experience:
- High school diploma or equivalent (Associate’s degree or automotive certification is a plus).
- Minimum of 2 years of experience in a similar role.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Employee discounts on products and services
- Opportunities for professional development and advancement
Columbia CDJR is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $55,000 - $70,000
