What are the responsibilities and job description for the Business Development Representative (BDC Service) position at Columbia Chrysler Dodge Jeep Ram?
Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
- Answer all incoming leads according to a pre-set script and schedule a sales appointment.
- Log all customer comments into Dealership Management System
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers.
- Post scheduled appointments on appointment board in the Business Development Center.
- Re-schedule “no-show” customer appointments.
- Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
- Maintain and update customer changes in database.
- Contact current customer base on current marketing incentives.
- Respond to customer website request (internet inquiries).
- Contact internet clients via e-mail and phone to schedule a sales or service appointment.
- Notify necessary departments to inform of appointments set.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Maintains accurate timekeeping record in timekeeping system.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- BDC or Call Center: 1 year (Required)
Work Location: In person
Salary : $13
