Customer Service and Administrative Assistant

Job Overview

Columbia Coatings is part of the finishing industry that supplies not only Powder Coating Paint and Supplies but also the equipment such as Powder Coating Ovens, Booths and application guns. We are an e-commerce business that provides products and services to our customers in the states and world wide. As we continue to expand and grow our business in the Decatur and Benton County area, conventionally located off of I40 (exit 126), we are seeking team members to work toward expansion and growth to better serve our customers. We pride ourselves in Quality, Fast Shipping and Customer Service. We are seeking a dedicated and hardworking Customer Service and Administrative Assistant to join our team. As a Customer Service and Administrative Assistant you will be responsible for answering phones, assisting customers with orders, filing, responding to emails and other general office duties. If you are a detail-oriented individual who thrives in a fast-paced environment, we would love to hear from you. NO PHONE CALLS, please contact by applying or messaging on really.

Duties

• Respond to customer inquiries via phone, email, and in-person
• Provide information about products and services
• Process orders, returns, and exchanges
• Maintain customer accounts and records accurately
• Resolve customer complaints in a professional manner
• Collaborate with other departments to address customer needs
• Review all shipping bills for accuracy and contact vendors to make any corrections
• Accurately process all Drop Ship Orders using QuickBooks and ERP Softwares
• Reconcile orders daily to ensure all have been shipped
• File and follow up on shipping claims
• Any general office duties required

Qualifications

• Proficient in office software applications for data entry and record keeping
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize workload effectively
• Experience in customer support, client services, or sales
• Experience in QuickBooks is preferred
• Experience in Drop Shipping orders
• Experience in reviewing shipping carrier bills is preferred
• Excellent communication skills and ability to work effectively in a team environment
• Flexibility to adapt to changing priorities in a fast-paced environment

Benefits

• Competitive salary.
• Health, vision and dental insurance coverage.
• Opportunities for career growth and advancement within the company.
• Paid time off including vacation days, sick leave, and holiday pay.
• Tuition Reimbursement

Salary

• $16.00 per Hour
• Full Time Position
• In Person/On Site Location

Join us as a Customer Service and Office Administrative Assistant and contribute to our commitment to delivering exceptional service and quality products

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Columbia Coatings is an equal opportunity employer. All applicants will be consider for employment without attention to race, color, religion, sex, sexual orientation, national origin, veteran or disability status.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required))

License/Certification:

• Driver's License (Required)

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Holladay, TN 38341 (Preferred)

Work Location: In person

Salary : $15 - $16