What are the responsibilities and job description for the Instructional Support Coordinator position at Columbia College?
Instructional Support Coordinator
Department: Academic Operations
Department: Academic Operations
Location: Columbia, MO
Type: Staff, Full-time
Type: Staff, Full-time
Pay: $47,000 to $50,000 per year (Pay range may vary based on geographic location)
Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
Job Summary:
The Instructional Support Coordinator provides comprehensive support for adjunct instructors across all instructional venues, with a primary focus on virtual, hybrid, and in-seat instructors. This role is essential in establishing rapport and building connections with instructors to ensure they have the necessary resources for course setup and can deliver an exceptional learning environment for students.
Essential Functions:
- Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Academic Operations Department.
- Instructor Support: Establish and maintain strong relationships with instructors, providing assistance with course setup in D2L Brightspace and with other required processes and systems (e.g., taking attendance, entering final grades, completing syllabi), and offering research-based teaching strategies.
- Monitoring and Evaluation: Monitor adjunct instructors on an ongoing basis to ensure their performance aligns with Columbia College performance metrics and expectations. Share positive findings, address concerns and assist with coaching towards improvement. Assist with the evaluation process of instructors and review student evaluations every session to share positives and address performance concerns with adjuncts or appropriate channels.
- Resource Management: Help update and manage resources, including training materials, videos, academic guides, and other instructional resources.
- Course Scheduling: Use data to recommend instructors for course schedules, ensuring optimal alignment with institutional needs.
- Training and Development: Conduct training sessions for instructors, focusing on improving instructional quality through mentoring and coaching.
- Collaboration: Work closely with various teams and individuals, including academic operations, course help, textbook help, course development, instructor support coordinators, tech support, advisors, coaches, military locations, and other college teams.
- Professional Development: Stay current with research-based teaching strategies by attending Center for Teaching and Learning programs and other professional development opportunities and share insights with instructors and team members.
- Technology Utilization: Demonstrate proficiency in using Generative AI, Learning Management Systems, and Zoom to support instructional activities.
- Customer Service: Provide superior customer service, displaying respect and civility in all communications with constituencies.
Additional Duties:
- Fulfill additional responsibilities as assigned, attend college and team events during established hours of operation, and maintain regular attendance during established hours of operation, with flexibility to work additional hours as business necessitates.
- Practice superior customer service.
- Fulfill additional responsibilities as assigned.
- Display respect and civility to all constituencies in all communications.
- Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
Qualifications:
- Experience with Learning Management Systems (e.g., D2L Brightspace)
- Proficiency in using Zoom and other video tools
- Familiarity with Generative AI applications in education
- Strong interpersonal and communication skills
- Ability to work collaboratively with diverse teams
Supervisory Responsibility: None
Position reports to: Assistant Director, Academic Operations
Required Core Competencies and Professional Experience:
- Proficiency in using Zoom and web-based technologies
- Ability to fluently read, write, and understand the English language.
- Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
- Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
- Proficiency in using web-based technologies, including database systems.
- Ability to work independently and in a team environment, with or without direct supervision.
- Excellent communication, interpersonal, customer service, and organizational skills.
- Strong attention to detail and exceptional computer skills are required
- Master’s degree
- Three years’ experience in higher education
Preferred Core Competencies and Professional Experience:
- Experience with use of Generative AI tools
- Experience with Zoom and different features (or similar video conferencing)
- Experience in an online higher education environment in a leadership role
- Hybrid, virtual or online teaching experience
Required Level of Education: Master’s Degree In: Undefined
Required Professional Certification(s): In:
Preferred Level of Education: In:
Preferred Professional Certification(s): In:
Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.
Special Requirements (if any):
Occasional travel and weekend work required.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats
Salary : $47,000 - $50,000
